Help Desk​/Desktop Support Analyst Memphis, TN | Robert Half

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical assistance for end users in Memphis, Tennessee. This long-term contract position focuses on resolving desktop and system-related issues, supporting Windows-based environments, and ensuring timely response to service requests. The ideal candidate is comfortable troubleshooting common hardware and software problems, managing user access, and delivering reliable support with a strong customer service mindset.

Responsibilities include providing frontline technical support for employees by diagnosing and resolving desktop, software, and access-related issues. Manage and update user accounts, permissions, and group access within Active Directory to support daily operations. Respond to and track incoming service desk requests, ensuring issues are documented accurately and addressed within expected timelines. Support Windows 10 and other Microsoft Windows environments by identifying root causes and applying practical solutions.

Install, configure, and maintain desktop systems, peripherals, and standard business applications for end users. Escalate complex technical problems when needed and collaborate with other IT team members to drive issue resolution. Deliver clear communication to users throughout the support process and provide guidance on basic system use and troubleshooting steps.