Enablement Analyst

Job Title :
Change Enablement Analyst

Location:
Memphis, TN. Verified Memphis-area local candidates only. Fully onsite five days per week from day one.

Duration: 18 months plus applicable extensions; extensions are not guaranteed.

Schedule:
Monday-Friday, 8:00 a.m.

-5:00 p.m. Central Time.

Start date: ASAP

Number of openings: 1

The Change Enablement Analyst helps employees adopt new or updated technologies and processes across collaboration, event management, CRM, finance, business intelligence, and infrastructure initiatives. The role develops and executes end-to-end change plans, engages business and IT stakeholders, and creates communications, documentation, and training that build enthusiasm, reduce resistance, and reinforce effective practices after implementation.

• Develop end-to-end technology change plans in coordination with business stakeholders and IT partners.
• Analyze change impacts and business and technology processes, including process redesign where appropriate.
• Define measurable change objectives and evaluate effectiveness throughout implementation and post-implementation monitoring.
• Create clear, consistently formatted knowledge base articles and technical documentation.
• Deliver communications through multiple channels tailored to audience size and technical background.
• Develop training for self-service and in-person or virtual learning using digital authoring tools such as DAS, Articulate Rise, and/or video.
• Create resources that support adoption, including communications, digital learning guides, and AI tools.

• Experience working within an IT organization supporting technology, process, or business change initiatives.
• Experience developing and executing end-to-end change enablement or change management plans using a framework such as Prosci, Kotter, a similar framework, or a hybrid approach.
• Ability to work independently and engage multiple project or product stakeholders to assess technology change impacts.
• Experience creating knowledge base articles, technical documentation, or similar support resources using Confluence or a comparable documentation tool.
• Experience creating audience-targeted communications and training for self-service, virtual, and/or instructor-led learning.
• Experience with Microsoft 365, including Teams, SharePoint, and Office.

• Experience in an agile environment.
• Experience with Confluence.

Complete every row with years of hands-on experience and last used (MM/YYYY or Current). Enter 0 and N/A if none. Preferred experience is not mandatory. The resume must support experience claimed.

• End-to-end change enablement and change frameworks
• Stakeholder engagement and change impact analysis
• Business and technology process analysis
• Change communications and adoption measurement
• Knowledge base and technical documentation
• Digital learning and training development
• Microsoft 365 collaboration tools