Principal Telecommunications Specialist - Telecommunications - Finance Division

this is a deparmental promotional opportunity. Only current employees of the hamilton county telecommunications department will be considered for this position.

under general supervision, provides senior level technical telecommunications installation, programming and maintenance for hamilton county departments.

essential functions
: (essential functions, as defined under the americans with disabilities act, may include the following tasks, physical requirements, knowledge, skills, abilities, and other characteristics. This list of tasks is illustrative only, and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

responds to requests for telephone repair and service; prepares service orders; handles problems if possible or schedules and dispatches technicians; schedules moves, adds or change orders; prepares invoices for materials used for installation; inventories materials used, received in, or repaired.

receives reports, bills, and communications from vendors to process billing information; reviews completed orders to verify accuracy; tracks and maintains all records and balances bills for each system; requests reports from data processing, corrects any errors with the information, requests, reviews and distributes bills to respective departments; responds to billing inquiries; receives trouble calls, requests for additions, changes, deletions to telephones county wide.

assists in installations with new and upgraded telephone systems, cabling, and equipment; trains and provides ongoing support to end users and systems administrators on new installations; writes, reviews, and maintains procedures and procedures manuals, vendors list, phone number lists and tracking lists; orders supplies, equipment or materials for projects; orders and maintains all records for cellular phones; performs other related duties as assigned.

cisco call manager – configure phones as requested by departments; add/update existing phones and phone numbers; create profiles for all devices including cisco phones, cisco jabber, and cisco jabber mobile.

cisco unity connection – create voicemail boxes for new employees; reset passcodes as requested by users.

cisco uccx – create and maintain call center groups. Modify open and closing schedules when needed. Provide remote support for call center agents and resolve issues. Coordinate adds, moves, and changes with carrier in person and through web portal.

cellular/wireless - maintain all documentation for devices including phones and pads; responds to request from all departments, hamilton county courts, and elected officials to purchase new devices; assist all users with questions and troubleshooting needs; transfer data from old device to new device; assign asset tags; keep an up to date knowledge of wireless contract; process surplus devices. Provide remote support for users and resolve issues.

webex - downloading webex app to devices; support webex users, resolve connectivity issues.

audiovisual – provide user support for all systems, resolve issues, and perform local and remote live streaming. Coordinate service calls with vendor. Manage projects and maintain service contracts.

knowledge of federal, state and county laws, rules, regulations, policies and procedures related to the installation and billing for telecommunications services.

knowledge of computer hardware, software and peripherals.

knowledge of telecommunications systems database programming methods and practices.

knowledge of accounting practices and procedures.

knowledge of customer service/public relations practices and procedures.

knowledge of data processing, entry and programming processes.

knowledge of instructional methods, practices and procedures.

knowledge…