Enterprise IT Technician II — Systems & Support
Listed on 2026-10-31
-
IT/Tech
IT Support, Systems Administrator, Technical Support, Network Administrator
Department:
Global Tech Services (GTS)
Location:
Memphis TN
Reports To:
GTS Manager / GTS Senior Manager
Employment Type:
Full-Time
Position OverviewIndependent technical role supporting enterprise-wide systems across Manufacturing, Distribution, Supply Chain, Retail, and Back Office operations. Provides advanced troubleshooting and system support while maintaining documentation and implementing technical solutions.
Primary Responsibilities
Technical Support
- Manage IT ticketing system for hardware/software issues
- Configure and troubleshoot mobile devices and scanners
- Install and maintain printer systems (Laser, Thermal, Check, Badge)
- Network cable installation and maintenance
System Management
- Desktop/laptop/tablet imaging and deployment
- Software installation and configuration
- Asset and inventory tracking
- Network infrastructure support
- Vendor liaison and coordination
Documentation & Process
- Maintain knowledge base documentation
- Implement process improvements
- Follow escalation procedures
- Monitor warranty periods
- Track IT assets
Required Qualifications
- Associate degree in Computer Science/Information Systems or equivalent experience
- 3+ years endpoint technical support experience
Certifications
- CompTIA A+
- CompTIA Network+
- ITIL Foundation
- Apple Certified Support Professional (ACSP)
Technical Skills
- Windows/Mac OS troubleshooting
- Network infrastructure support
- Printer system maintenance
Professional Skills
- Strong communication abilities
- Problem-solving expertise
- Time management
- Team collaboration
Additional Requirements
- Occasional domestic travel
- Flexible schedule availability
- ITIL process knowledge
- Multi-project management ability
This position requires technical expertise, strong problem-solving skills, and dedication to customer service excellence while maintaining enterprise-wide system support.
Equal Opportunity Employer
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