Oracle Fusion Customer Support Desk Business Analyst

We are seeking an experienced Oracle Fusion Financials Business Analyst to join our team. In addition to specializing in the Oracle Fusion Financials suite, the ideal candidate will be responsible for managing and resolving customer issues and requests submitted through our help desk ticketing system. This key responsibility involves monitoring the ticket queue, analyzing issues, collaborating with stakeholders, and ensuring timely and effective resolution of all support tickets related to financial processes and systems.

This is a remote role supporting our Newtown, PA, Herndon, VA, or Boston, MA office and requires travel.

• Monitor, manage, and resolve tickets submitted in the help desk system, ensuring prompt and effective solutions for customer-reported issues related to Oracle Fusion Financials.
• Lead quarterly regression testing of Oracle’s quarterly releases.
• Lead or participate in incident/root cause analysis and manage escalations to resolution.
• Identify areas for process improvement and recommend best practices.
• Provide post-implementation support and troubleshooting for Oracle Fusion Financials modules.
• Collaborate with business stakeholders to gather, analyze, and document financial process and system requirements.
• Design, implement, and enhance Oracle Fusion Financials modules (GL, AP, AR, FA, CM, etc.).
• Translate business requirements into functional specifications and work closely with technical teams for solution delivery.
• Lead or participate in Fit-Gap analysis, workshops, and solution mapping.
• Develop and execute test strategies, test scripts, and support User Acceptance Testing (UAT).
• Deliver training and knowledge transfer to users and support teams.
• Ensure optimal system performance and compliance with all regulatory requirements.

• Bachelor’s degree in Finance, Accounting, Information Technology, or related field.
• 3 years of experience as a Business Analyst working with Oracle Fusion/Cloud Financials.
• Hands‑on implementation and/or support experience with Oracle Fusion Financials modules (GL, AP, AR, FA, etc.).
• Strong understanding of finance business processes, accounting principles, and financial reporting.
• Experience gathering business requirements, creating functional documents, and mapping solutions.
• Proficient in Oracle reporting tools (OTBI, FRS).
• Strong communication, analytical, and problem‑solving skills.
• Ability to work independently and as part of a dynamic team.

• Oracle Cloud Financials Certification(s).
• Experience with integrations and data migration in Oracle Cloud applications.
• Experience in managing or participating in large‑scale Oracle Cloud ERP implementations.
• Experience supporting multi‑entity/global rollouts.
• Exposure to other Oracle Cloud modules (Procurement, Inventory, Projects, etc.).
• Prior experience in Public Sector or Financial Services.

The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement.

The proposed salary for this position is:

$87,600—$130,000 USD

At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.

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