Change Management Analyst

The Change Management Analyst plays a critical role in supporting organizational transformation by facilitating employee adoption of new technologies and business processes. This position is vital for ensuring that stakeholders across business and IT functions successfully embrace changes in collaboration tools, event management systems, customer relationship management (CRM) platforms, finance technologies, business intelligence solutions, and infrastructure upgrades. Working onsite in Memphis, TN, the Change Management Analyst meticulously develops and executes comprehensive change strategies that minimize resistance, maximize engagement, and drive long-term business value.

In this full-time role, the Change Management Analyst partners closely with both business and IT teams to analyze the impact of change initiatives, define clear and measurable objectives, and track the effectiveness of change adoption efforts throughout the lifecycle of each project. The analyst is responsible for preparing and distributing clear, well-organized knowledge base articles and technical documentation, ensuring that users at all technical levels have the resources they need to succeed.

By leveraging expertise in communications and digital learning, the Change Management Analyst creates and delivers training programs using self-service modules, live instruction, and virtual learning environments, all tailored to the specific needs and backgrounds of various audiences.

The successful candidate will be experienced in executing end-to-end change management plans using established frameworks such as Prosci or Kotter, or through a hybrid methodology that best suits the organization's unique culture. This position requires the ability to work independently, while also engaging with multiple stakeholders to thoroughly assess change impacts and align strategies across different business functions. Strong skills in creating targeted communications, technical documentation, and digital learning guides are essential, as is proficiency with tools such as Microsoft 365, Teams, SharePoint, Office, Confluence, and digital authoring platforms like Articulate Rise.

Memphis, TN, offers a vibrant professional community and an environment that supports both career growth and work-life balance, making it an excellent location for professionals seeking impactful roles in change management. The company is committed to fostering a diverse and inclusive workplace, adhering to all Equal Employment Opportunity (EEO) standards.

• Facilitate adoption of new or updated technologies and business processes across multiple domains
• Develop and execute comprehensive end-to-end change management plans
• Engage business and IT stakeholders to drive successful change initiatives
• Create clear, consistent documentation and communications to support effective adoption
• Deliver training using a variety of digital and in-person methods

• Develop end-to-end change management strategies in collaboration with business and IT partners
• Analyze the impact of changes on business and technology processes, including process redesign as needed
• Define measurable objectives for change initiatives and assess effectiveness during and after implementation
• Create and maintain knowledge base articles and technical documentation using tools like Confluence
• Deliver targeted communications through multiple channels, tailored to various audiences and technical backgrounds
• Design and deliver training using digital authoring tools such as Articulate Rise, as well as video and other platforms
• Develop resources to support adoption, including digital learning guides and AI-enabled tools
• Work independently while engaging multiple project or product stakeholders to ensure alignment and adoption

• Competitive salary commensurate with experience and qualifications
• Comprehensive benefits package available
• Opportunities for professional development and career advancement
• Inclusive and supportive work environment in Memphis, TN

• Demonstrated experience in an IT organization supporting technology, process, or business change initiatives
• Proven ability to develop and execute change enablement or change management plans using established frameworks (e.g., Prosci, Kotter, or hybrid approaches)
• Strong independent work ethic and ability to engage with diverse stakeholders
• Experience creating technical documentation or knowledge base articles…