Data Analyst

Job Details:

Job Location:

Agape
- Central Office
- Memphis, TN 38131, Position Type:
Full Time, Education Level: 4 Year Degree, Job Category:
Information Technology,

Position Title:

Data Systems Analyst

Direct Supervisor:
Director of Performance & Quality Improvement

FLSA Status:
Exempt

The Data Systems Analyst supports the administration, development, and improvement of Agape's case management system and coordinates the agency's internal technology needs. This position is responsible for system configuration, troubleshooting, data quality, user support, and IT equipment management.

The ideal candidate is a resourceful, detail-oriented problem solver with strong technical skills and the ability to learn new systems, identify improvements, and work independently.

As Agape continues its journey to become a hope-centered organization, employees across all roles contribute to a workplace culture that supports resilience, agency, and belonging by reinforcing the principles of the Science of Hope while advancing Human Flourishing for the individuals, families, and communities we serve.

This role contributes to a culture of excellence, alignment, and responsiveness that supports Agape's leadership and mission delivery.

• Administer and maintain the agency's case management system, currently Case Worthy, including user accounts, permissions, and system configurations.
• Develop, configure, test, and maintain electronic forms, workflows, and system functionality to support program operations and data collection needs.
• Troubleshoot system issues, resolve data errors and coordinate with software vendors when additional support is needed.
• Maintain system documentation and support staff training and technical assistance.
• Coordinate system enhancements, updates, and implementation of new functionality.

• Collaborate with program staff and leadership to identify data needs, improve data quality, and develop effective system solutions.
• Review and resolve data integrity concerns and support audits, program evaluation, and compliance requirements.
• Prepare basic reports and data extracts and assist with data-related projects, including imports, migrations, and integrations as needed.
• Identify opportunities to improve processes, increase efficiency, and strengthen the agency's use of technology and data.

• Manage the inventory, setup, distribution, maintenance, and collection of agency-issued laptops, cell phones, and related equipment.
• Coordinate employee technology onboarding and offboarding, including account setup, access changes, and equipment assignments.
• Troubleshoot equipment and connectivity issues and coordinate repairs, replacements, and technical support as needed.
• Serve as a liaison with the agency's external IT provider to coordinate and resolve technology issues.

• Associate's or bachelor's degree in information technology, information systems, business, or a related field; equivalent experience may be considered.
• Two or more years of experience in software administration, application support, IT support, or a related technical field preferred.
• Proficiency with Microsoft Office applications and familiarity with Microsoft 365.

• Strong technical aptitude, analytical thinking, and problem-solving skills.
• Ability to learn, configure, and troubleshoot software applications.
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
• Strong communication and interpersonal skills, including the ability to assist nontechnical staff.
• Ability to work independently, demonstrate initiative, and collaborate…