NetSuite Business Systems Manager

Crestview Collection is a leading wholesale home décor company based in Memphis, TN. Over the past several years, we have experienced significant growth and remain highly optimistic about our continued success in 2027 and beyond. Our mission is to deliver on-trend products at competitive prices while providing exceptional customer service across the industry.

The Net Suite Business Systems Manager serves as the primary internal owner of our Net Suite ERP platform and the Operations team's technical partner on the warehouse management systems connected to it. This role is responsible for managing, optimizing, customizing, and supporting Net Suite across Crestview Collection and Porch View Home. The position acts as the critical bridge between business stakeholders and technical resources, ensuring that Net Suite effectively supports financial management, sales operations, purchasing, inventory management, warehouse operations and fulfillment, eCommerce and marketplace orders, EDI, claims, and executive reporting.

The successful candidate will possess a combination of business process expertise, ERP and WMS system administration skills, and project management capabilities. This individual will work closely with department leaders throughout the organization to identify requirements, implement enhancements, develop reports and dashboards, manage system integrations, and coordinate projects with external Net Suite consultants.

• Serve as the primary internal owner and administrator of the Net Suite ERP system.
• Manage system configuration, workflows, forms, fields, dashboards, roles, permissions, and business rules.
• Maintain the Net Suite system so it stays stable, fast and up to date, including the twice a year Net Suite release upgrades.
• Maintain system integrity, security, data quality, and user access controls, with regular access reviews and segregation of duties.
• Evaluate and implement new Net Suite capabilities and modules as business needs evolve.
• Establish and maintain governance processes for system changes, with sandbox testing before anything goes to production.

• Partner with the Operations team to support Ship Hawk WMS, our current warehouse system, and its integration with Net Suite, including bins, picking, packing, label printing, RF scanner workflows and carrier connections.
• Support the legacy Net Suite WMS with Operations while it is still in use, including wave release, pick and putaway strategies, cycle counts and scheduled WMS scripts, and plan together what remains to retire or move to Ship Hawk.
• Work with Operations to keep inventory accurate between Net Suite and the warehouse across receipts, bin transfers, adjustments and fulfillments.
• Monitor WMS and integration errors daily and resolve issues with the Operations team before they affect shipping.
• Document WMS configuration, workflows and device setup with Operations.

• Monitor and fix the integrations that feed Net Suite every day:
  Celigo, SPS Commerce EDI (with our EDI specialist), Ship Hawk, our Adobe Commerce B2B websites and Salsify.
• Catch and resolve integration errors before they reach customers or marketplaces.

• Administer Microsoft 365 for the company: users, licenses, mailboxes, Teams, SharePoint and One Drive, with the IT support technician handling day to day requests.
• Own security across Net Suite, Microsoft 365 and connected business systems: MFA, least privilege access, regular access reviews, and removing access promptly when people leave.
• Keep every admin login in a company controlled account, never an individual's, and maintain a secure record of credentials.
• Manage email security and phishing protection (Avanan, SPF, DKIM, DMARC) and lead first response to account compromise or security incidents.
• Keep a register of our domains, DNS and SSL certificates, and make sure nothing lapses.
• Make sure backups run for critical systems and restore tests happen on schedule.

• Partner with functional leaders to understand business requirements and identify opportunities for process improvement.
• Translate business requirements into Net Suite solutions.
• Analyze and optimize workflows across finance, sales, purchasing, inventory management, warehouse operations, eCommerce, customer experience, product development, and executive operations.
• Drive continuous improvement…