Field Service & Support Rep - South Region

Overview

We anticipate the application window for this opening will close on 25 Jan 2026.

At Medtronic you can begin a life‑long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand cross‑functional collaboration efforts, with 75% of the role requiring travel to ensure successful project completion.

This position has the responsibility and authority to provide remote and on‑site technician support to Midas Rex drills and drive customer satisfaction through service. It requires strong communication skills to serve as a liaison between our field partners and key customers, blending a solid technical background with a customer‑centric mindset to keep our products fully functional for as many surgeries as possible.

• Provides in‑house repair service in a repairing/service center or on‑site technical service and support without sales & service quota.
• Provides technical advice to customers, sales personnel, and healthcare professionals regarding product questions, issues, and problems.
• Provides sales personnel with technical data necessary for demonstrations.
• Acts as a liaison between sales personnel and customers on technical issues.
• May make technical presentations at sales meetings and customer locations.
• Travels to sites to work as a member of the local team to provide efficient repair/installation support to all accounts within the assigned area.
• Installs, operates, maintains, repairs, and modifies equipment on designated equipment.
• Performs a variety of maintenance and technical support on products such as equipment, integrated systems, subsystems, and software at customer and/or field locations.
• Analyzes and evaluates products and related performance.
• Troubleshoots and diagnoses malfunctions to eliminate problems in minimal time.
• Leads and participates in product technical repair and clinical use training with domestic, international, and 3rd party staff members.
• Provides testing and validation support to the manufacturer’s organization, as applicable.
• Maintains accurate records of discussions or correspondence with customers, including all assigned complaints, follow‑up actions, root cause analysis, and final resolution within the complaint tracking system.
• Travel up to 75%

• Bachelor’s Degree
• Minimum of 2 years of relevant experience, or advanced degree with 0 years of experience.

• Previous experience as Technician/Field Services within the medical device industry.
• Experience with orthopedic anatomy, surgical protocol, and medical terminology.
• Ability to troubleshoot with technical skills, creativity, and high discipline.
• Familiarity with common test equipment (dosimeter, power supplies, DVMs, signal generators, flow meters, etc.).
• Ability to read and understand schematics and engineering drawings.
• Familiar with the FDA 21 CFR, CGMP for medical devices.
• Excellent analytical and communication skills, able to explain complex technical issues clearly.

The above statements describe the general nature and level of work performed by employees assigned to this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For office roles, the employee is required to be independently mobile and interact with a computer and colleagues.

Medtronic offers a competitive salary and a flexible benefits package. Salary ranges for U.S. (excluding Puerto Rico) locations: $72,800.00 – $. The position is eligible for the short‑term incentive Medtronic Incentive Plan (MIP). Benefits for full‑time employees include health, dental, vision, HSA, FSA, life insurance, long‑term disability, dependent childcare, tuition assistance, 401(k) with match, stock purchase plan, and more. See benefits and compensation plans for details.

Medtronic provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For updates on your application status, please go to the candidate login page. If you need assistance completing your application, email  To request removal of your personal information from our systems, email