TMS Logistics Coordinator

Buckman-Memphis, TN

Location:

Memphis, TN

Language:

English

Travel: up to 5%

Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. Buckman delivers exceptional service and innovative solutions to our customers globally in the pulp and paper, leather, and water treatment sectors to help boost productivity, reduce risk, improve product quality, and provide a measurable return on investment.

The TMS Logistics Coordinator ensures exceptional logistics service execution by leveraging Buckman’s Transportation Management System (TMS) and SAP to coordinate, monitor, and optimize transportation activities. This role drives efficiency, service excellence, and cost savings by ensuring the accurate and timely movement of goods while aligning transportation operations with Buckman’s strategic goals.

Outcome:
Consistent and Proactive Transportation Coordination
- Maintain 98%+ on-time delivery, 95% tender acceptance, and proactively resolve carrier issues to prevent delays.

Actions:

• Serve as the primary contact for all contracted carrier transportation needs
• Coordinate routing, scheduling, and carrier assignments to maximize lead time and reduce delays
• Perform load consolidations in TMS and ensure alignment with SAP data for synchronized shipping
• Monitor daily track-and-trace updates and communicate disruptions to Customer Service proactively
• Ensure daily tendering processes are executed efficiently, with attention to cost, service level, and capacity

Outcome:
Operational Excellence in System and Process Management
- Ensure zero TMS downtime by maintaining accurate shipping records and seamless SAP-TMS data processing.

Actions:

• Maintain accuracy of TMS by updating carrier, origin, and destination data
• Collaborate with IT or system support teams to ensure TMS and SAP feeds are timely and accurate
• Resolve freight invoice billing discrepancies promptly to prevent payment delays
• Manage the return and transfer process within the TMS and ensure required documentation is distributed

Outcome:
Timely and Transparent Stakeholder Communication
- Communicate service issues within 2 hours, resolve stakeholder inquiries in 24 hours, and close all freight complaints within target timelines.

Actions:

• Engage internal customers (sales, customer service, planning, operations) through clear and timely communication
• Support internal logistics requests and provide resolution guidance or escalation where needed
• Initiate and lead claim investigations related to freight issues or service failures

Outcome:
Data-Driven Decision Making and Reporting
- Deliver error-free weekly carrier dashboards, track freight savings vs. targets, and provide claims analysis with root cause and corrective actions

Actions:

• Compile and deliver transportation reports (carrier scorecards, service KPIs, cost savings, claims summaries)
• Analyze freight billing exceptions and identify trends or improvement opportunities
• Support logistics leadership with special projects and data analysis related to transportation performance

• Education Requirements:
  
  Bachelor's Degree Supply Chain, Engineering, Business and/or with commensurate experience.
• Job
  
  Experience:
  
  4 - 6 years
• Strong organizational and communications skills are essential
• Experience with MS Office suite, with strong Excel background
• Experience with large ERP systems (SAP experienced preferred)

• Customer Focus
  - Building strong customer relationships and delivering customer-centric solutions
• Persuades
  - Using compelling arguments to gain the support and commitment of others
• Optimizes Work Processes
  - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
• Collaborates
  - Building partnerships and working collaboratively with others to meet shared objectives
• Manages Ambiguity
  - Operating effectively, even when things are not certain or the way forward is not clear

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