Community Manager - Franklin - Memphis, TN

Community Manager - The Franklin

Application for the Community Manager role at Valiant Residential
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Valiant Residential is seeking a Community Manager responsible for supervising, controlling, and planning the day-to-day activities of the apartment community. The role requires implementing company policies and procedures that ensure a well-managed, well-maintained building within established operating guidelines while assuring compliance with regulatory agencies and investors.

• Consistently use successful techniques and company directives to screen, hire, orient, and train new personnel.
• Provide support to staff to encourage teamwork and lead by example in creating a harmonious environment.
• Handle all personnel administrative processes, including performance evaluations, salary reviews, time sheets, and change of status forms.
• Determine transitions and promotions for on-site personnel.
• File reports regarding any work-related injuries.
• Maintain accurate records of all community transactions and submit them on a timely basis, including rent rolls, delinquency reports, move‑ins/move‑outs, accounts payable, and office supply orders.
• Prepare annual budgets and income projections accurately and on time.
• Ensure all rents and late fees/check charges are collected, posted, and deposited in a timely manner.
• Review, code, and approve invoices for payments.
• Make daily bank deposits.
• Ensure the property is rented to its fullest capacity.
• Utilize marketing strategies to secure prospective residents.
• Oversee the effectiveness of Assistant Community Managers and Leasing Agents in using policies and procedures.
• Ensure leasing practices conform to federal, state, and local law, and that credit and criminal reports are obtained for all prospective residents.
• Prepare, process, and sign all leases and related forms or supervise others in doing so.
• Collect rents and late charges, handle delinquent accounts, or supervise others in doing so.
• Aggressively pursue lease renewals and send notices at least 45 days before expiration.
• Supervise leasing employees, ensuring good closing techniques.
• Handle evictions and landlord liens.
• Maintain all resident files, including move‑in sheets, move‑out notices, security dispositions, and warnings.
• Ensure that residents are provided with a clean, safe, and well‑maintained community.
• Ensure that maintenance requests are handled on an immediate one‑call basis.
• Maintain the common areas.
• Ensure the availability of make‑ready vacant units.
• Oversee risk management and emergency procedures.
• Continually inspect the property and improvements, record deficiencies, and take necessary action within budget limits.
• Maintain key control coding for all units and areas.
• Handle emergencies, report accidents and emergency situations immediately, and prepare proper reports.
• Be available 24/7 unless notified by a Regional Community Supervisor.
• Monitor the parking lot for unauthorized vehicles.
• Review weekly reports for accuracy and completeness.
• Supervise outside contractors working on the property.
• As directed, prepare the property for code inspections, mortgage inspections, and all other inspections.
• Report any violations of company policy by employees.
• Develop and enforce community policies and rules.

• Minimum of 3+ years of property management experience.
• Ability to apply logical thinking principles to define problems, collect data, establish facts, draw valid conclusions, and initiate appropriate courses of action.
• Strong verbal and written communication skills in English.
• Bilingual in Spanish is a plus.
• Achieve Fair Housing certification before interacting with prospects or residents.
• Competent in personal computer skills, keyboard, internet search, Microsoft Office Suite (Word, Excel, Outlook), and community software applications.
• Knowledge of OSHA laws and regulations; ability to work evenings and weekends.
• Professional appearance during the workday and whenever present in the community; comply with Employee Handbook expectations; successfully pass a drug test.
• College degree preferred.
• Certified Apartment Manager (CAM) preferred.
• Accredited Resident Manager (ARM) preferred.