Senior Alumnae Engagement Manager

Senior Alumnae Engagement Manager

MEMBER EXPERIENCE DEPARTMENT

Title:

Senior Alumnae Engagement Manager

Supervisor:
Director of Member Experience

Status:
Full-time Exempt

Location:

Remote or Memphis, TN

Position Summary

The Alumnae Engagement Manager-Sr. serves as the senior strategic leader for alumnae and volunteer engagement across Kappa Delta. This role executes the vision set by the National Vice President-Alumnae by developing strategies that facilitate a cohesive alumnae and volunteer experience that strengthens engagement, retention, leadership pipelines, and long-term connection to the Sorority.

As the organizations subject matter expert on alumnae and volunteer populations, the Alumnae Engagement Manager partners cross-functionally and with volunteer leadership to design frictionless processes, lead change initiatives, and deliver meaningful, high-quality member experiences s role exercises significant influence across staff teams, volunteer leaders, and governance bodies and plays a critical role in shaping how alumnae and volunteers engage with Kappa Delta throughout their lifetime.

This is a full-time staff position based at headquarters in Memphis, TN. Remote employment will be considered for candidates outside of the Memphis metropolitan area. The Alumnae Engagement Manager reports to the Director of Member Experience and works closely with the National Vice President Alumnae, National Council, and the Training & Development team.

Why This Role Matters / What Youll Influence

This role directly shapes the long-term strength, sustainability, and relevance of Kappa Delta. Through strategic leadership of alumnae and volunteer engagement, the Senior Alumnae Engagement Manager influences:

• Howalumnaeremainconnected, valued, and engaged throughout their lifetime
• The strength and readiness of volunteer leadership pipelines at the local and national levels
• The consistency, clarity, and quality of thealumnaeand volunteer experience across the organization
• The organizations ability to scale engagement efforts whilemaintaininga high-touch member experience
• Cross-functional alignment and execution of enterprise priorities that rely on volunteer andalumnaeparticipation

Success in this role has a measurable impact on engagement, retention, leadership development, and organizational effectiveness.

Essential Functions

Strategic Leadership & Collaboration

• Own the enterprise strategyforalumnaeand volunteer engagement, experience, and retention
• Serve as the organizations subject matter expert onalumnaeand volunteer populations, trends, and best practices
• Lead cross-functional initiatives that enhance engagement, including process redesign, digitization, pilot programs, and vendor partnerships
• Identify and implement efficiencies that improve execution while preserving a high-quality member experience
• Serve as a strategic thought partner to the Director of Member Experience, proactivelyidentifyingrisks, opportunities, and decision points
• Promote a culture of continuous improvement, innovation, and learning across staff and volunteer partners
• Actively engage in enterprise-wide strategic efforts and support the organizations functional structure

Volunteer Pipeline & Experience

• Own the end-to-end volunteer lifecycle, including recruitment, appointment, onboarding, engagement, recognition, and retention
• Develop and implement strategies to recruit qualified volunteers aligned to organizational needs, skills, and experience
• Design and continuously improve volunteer experiences that foster belonging, clarity of role, and sustained engagement
• Partner with the Foundation to align volunteer recruitment and volunteer data practices
• Lead volunteer engagement strategy and execution for the biennial National Convention, Volunteer Appreciation Month, and related initiatives
• Develop andmaintainvolunteer policies in alignment with staff policies and legal and ethical standards, in partnership with HR
• Define requirements and lead adoption of volunteer data usage in Salesforce across the organization

Alumnae Experience and Chapters

• Serve as the primary headquarters leader for Alumnae Chapters and alumnae-at-large, setting strategic direction and ensuring…