General Manager of Trolley Job Memphis area,Tennessee USA,Management

EFFECTIVE DATE:
October 2026

FLSA:
Exempt

JOB TITLE:

General Manager of Trolley

DEPARTMENT:
Trolley Operations

REPORTS TO:

Chief Executive Officer

JOB FUNCTION:
The General Manager of Trolley is responsible for the day-to-day management of MATA's trolley operations, including scheduling, dispatch, on-time performance, and supervision of operations personnel. This role ensures safe, reliable, and regulatory‑compliant service delivery, supports the Chief Executive Officer in implementing operational strategy and standards, and serves as the primary point of contact for day-to-day operational issues, escalating matters of policy, budget, and labor strategy as appropriate.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Manages the day-to-day operations of MATA's trolley system, including scheduling, dispatch, and on-time performance.

Directly supervises field supervisors, dispatchers, and trolley operators, ensuring adequate daily staffing and coverage.

Monitors ridership trends, on-time performance, and service reliability, reporting findings and recommendations to the Chief Executive Officer.

Develops and enforces operating procedures and work methods for trolley operations staff and continuously monitors the efficiency and effectiveness of service delivery.

Coordinates with Trolley Maintenance to address service disruptions, resolve mechanical or track issues affecting service, and plan around preventive maintenance windows.

Oversees training and recertification of trolley operators and dispatch personnel in coordination with the Safety and Training functions.

Reviews daily and weekly operational reports (road calls, delays, incidents) and recommends corrective action.

Conducts performance evaluations of operations staff, administers first‑level disciplinary action, and works with employees to correct performance deficiencies.

Participates in the development of the trolley operations budget and monitors expenditures within approved limits.

Assists with accident and incident investigations involving trolley vehicles, property, or employees, partnering with the Safety and Security departments.

Participates in first-level union grievance discussions involving trolley operations staff, working within the applicable labor agreement.

May be required to work variable shifts, including evenings, weekends, and holidays, and to respond to operational emergencies.

OTHER

DUTIES AND RESPONSIBILITIES:

Oversees scheduling of special event and charter trolley service.

Serves as the on-site point of contact for trolley operations during assigned shifts.

On an interim or emergency basis only, may act in any other trolley operations position for which they have appropriate competencies.

Assumes additional responsibilities as required.

MINIMUM QUALIFICATIONS:

Education:

Bachelor's degree in transportation, business administration, or a related field preferred; equivalent combination of education and experience may be considered.

Experience:

Minimum 5 years' experience in transit or rail operations, including at least 2–3 years in a supervisory or management role.
Experience in heritage (light) rail or trolley operations is a plus.

Other:

Working knowledge of trolley/light rail systems, including rolling stock, traction power, and basic track and overhead contact system considerations, is a plus.
Knowledge of applicable local, state, and federal transit regulations.
Must be able to successfully use a personal computer and be proficient with Microsoft Office products; familiarity with Trapeze or similar transit software is a plus.
Ability to perform the same duties as those supervised and assist if necessary.
Should be able to understand, interpret, and implement applicable portions of a labor agreement, and work collaboratively in a union…