Senior Design Manager, Enterprise, Grocery Retail & Development; WWRGD

Senior Design Manager, Enterprise, Worldwide Grocery Retail Growth & Development (WWRGD)

Job :  |  Services LLC

Amazon's Worldwide Grocery Retail Growth & Development (WWRGD) Enterprise Design team seeks a Senior Design Manager to own the end‑to‑end design function of the PERF (Project and Equipment Request Form) program across our entire grocery store fleet. This exciting role is for a design leader who can operate at the intersection of design quality and operational scale. You are the right person if you are a creative problem solver with a passion for customers, strong program‑management instincts, and the ability to drive high‑volume design work efficiently and consistently.

In this role, you will own the entire Design PERF workstream—from deciding which projects need design, to prioritizing and resourcing the work, to executing and delivering design solutions for equipment replacements, brand refreshes, and other in‑store improvement projects. Not every PERF project requires design intervention, and a key part of this role is building the judgment and systems to identify which ones do and get them done well.

• End‑to‑End Workstream Ownership:
  Own the entire Design PERF workstream, establishing the processes and standards that govern how design requests are received, prioritized, resourced, and delivered.
• Design Intake and Prioritization:
  Establish criteria for which PERF projects require design intervention and own prioritization across the portfolio, triaging requests by urgency, strategic importance, and operational impact.
• Resourcing:
  Match project needs to internal and external design capacity and proactively identify gaps.
• Design Execution:
  Lead and execute design work for PERF scope, equipment replacements, breakroom and restroom refreshes, and in‑store improvement projects to brand standards and operational requirements.
• Design Standards and Toolkits:
  Develop and maintain scalable design standards and toolkits for PERF project types, enabling consistent, repeatable solutions across the fleet.
• Cross‑Functional Coordination:
  Serve as the primary design counterpart to Construction, equipment, and procurement partners, providing guidance and documentation from intake through installation.
• Stakeholder
  
  Collaboration:
  
  Partner with store leaders, Operations, Area leadership, and WWRGD partners to align on scope, priorities, and design intent.
• Process Improvement and Reporting:
  Identify and implement process efficiencies, track design delivery KPIs, and provide regular status updates to WWRGD leadership.

If you thrive in a dynamic, high‑volume environment where design rigor and operational pace must coexist, then we want to talk to you. A typical day involves triaging new PERF design requests, advancing active design packages, and coordinating with the Capital Planning and Construction teams to ensure design handoffs are clean and complete. You will regularly interface with store operations leaders to ground design decisions in real store context, partner with procurement on equipment specifications, and advance process improvements that help the team scale.

This role requires both design judgment and program‑management discipline—you will need to move quickly, communicate clearly, and maintain quality across a portfolio of hundreds of active projects at any given time.

The Enterprise Design team leads the transformation of our existing grocery locations through strategic remodels and innovations. We enhance the shopping experience by modernizing store layout, improving operational efficiency, and implementing the latest brand standards, all while stores remain open for business. Our customer‑obsessed design approach focuses on creating…