Field Support Engineer; Northern Nashville, TN

Field Support Engineer (Northern Nashville, TN)

Position posted 1 day ago.

BD Parata is seeking a Field Support Engineer in the Nashville, TN regional area to provide in‑depth technical and customer support of our pharmacy automation products. The role requires extensive travel throughout the assigned area to deliver industry‑leading support and service to pharmacies.

• Deliver exceptional customer service and technical problem resolution at client sites
• Maintain equipment and proactively resolve potential issues to maximize uptime
• Train customers on operation and maintenance of pharmacy automation systems
• Respond to service requests within SLA requirements
• Collaborate with service teams to resolve complex technical issues
• Assist with new automation installations as needed
• Document issues and resolutions in Salesforce Field Service Lightning
• Provide product feedback to drive continuous improvement

• High School diploma and 3‑5 years field service experience
• Strong customer service orientation
• Proficiency with Windows operating systems and Microsoft Office
• Knowledge of computer networking, router/switch configuration, and file management
• Strong mechanical aptitude and ability to use hand tools for complex equipment service (Pharmacy Automation, Robotics)
• Experience with digital multimeters and electrical testing equipment

• Associate’s degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology
• SQL knowledge (a plus)

• Robotics: foundation in pharmacy automation with robotic arms for dispensing
• ATM or Copier Repair: electromechanical assemblies, sensors, and complex error codes
• Precision Mechanics: ability to work with small moving parts, gears, belts, and actuators
• Electromechanical Systems: understanding of motors, sensors, and actuators interacting with mechanical assemblies
• Tool Proficiency: knowledge of linear guides, bearings, and drive systems (belt, chain, gear‑driven)
• Industrial Automation: experience with PLCs, pneumatics, and servo systems (a plus)
• Software Diagnostics: understanding of error codes and calibration routines

• Fleet vehicle (Motor Vehicle Record MUST be clear with no infractions/suspensions in the last 3 years)
• Corporate credit card for expenses
• Company laptop and phone
• Complete tool kit
• Comprehensive benefits package

• May be subject to both outside and inside environmental conditions common to pharmacy locations during service or maintenance
• Primarily field work involving long‑term standing and frequent walking; include common hazards maneuvering through pharmacy locations
• Work with fingers by picking, pinching, typing, and grasping with repetitive motion
• Must carry, lift, and push/pull up to 50 pounds frequently and up to 100 pounds occasionally
• Must stand up to 10‑12 hours a day occasionally
• Must have the ability to see, smell, hear, talk, climb, balance, stoop, kneel, twist, crouch, crawl, reach, grasp, sit, stand, and walk
• Daily car travel required; occasional air travel possible; travel by car may average four hours per day

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectionate or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status and other legally‑protected characteristics.