Social Media & Community Outreach Coordinator - Memphis , TN

“It has been my honor and pleasure to spend the last 15-plus years of my professional career in hospice. When I am asked what type of work I do, my response is, ‘I get HUGS for a living.’ I cannot imagine doing anything else, and I feel blessed to have found my way to the rewarding satisfaction of my end-of-life industry involvement.”

David Turner, Co-Founder and CEO

At Heart’n Soul Hospice we frequently discuss our missions, within the greater mission, which are to intentionally focus our efforts to ensure that everyone has information and access to high-quality, compassionate care when facing a life-limiting illness. We are seeking qualified individuals to partner with us at Heart’n Soul Hospice who embrace our mission and will allow us to introduce the idea of a career in hospice, even if they may not have considered it previously.

Join the Heart'n Soul Team. Our Soul Food is our patients and families! Our mission is to intentionally focus our efforts to ensure that everyone has information and access to high-quality, compassionate care when facing a life-limiting illness. We seek qualified individuals to partner with us at Heart’n Soul Hospice, embrace our mission and be part of a team that serves a higher purpose- patients and families.

We are the Employer of CHOICE, Heart’n Soul’s core values are CHOICE…

• C – Compassion First:
  We care for every patient and family with empathy, dignity, and kindness.
• H – Heart’n Soul Connections:
  We create authentic bonds by listening deeply, communicating openly, and honoring every story.
• O – Obligation to Act, Listen, and Honor:
  We Always GO, Always Listen, Always Honor.
• I – Integrity in All We Do:
  We build trust through honesty, accountability, and the highest ethical standards.
• C – Commitment to Excellence in Care:
  We are dedicated to quality, innovation, and continuous improvement in patient care.
• E – Empathy in Every Interaction:
  Because every story and every moment matters.

Required

• Bachelor's degree in Marketing, Communications, Public Relations, Business, Healthcare Administration, or related field; equivalent experience may be considered.
• Minimum of 2 years of experience in social media management, marketing, community outreach, or public relations.
• Strong written and verbal communication skills.
• Proficiency with social media platforms and content scheduling tools.
• Experience creating digital content, including photography and video.
• Valid driver's license and ability to travel locally for events and community meetings.
• Strong organizational and project management skills.

Preferred

• Experience in healthcare, hospice, home health, senior services, or nonprofit organizations.
• Knowledge of HIPAA and healthcare marketing guidelines.
• Familiarity with Canva, Adobe Creative Suite, Mailchimp, Word Press, or similar marketing tools.
• Experience coordinating community events and public presentations.

• Develop and implement social media strategies across Facebook, Instagram, Linked In, You Tube, and other relevant platforms.
• Create, schedule, and publish engaging content that aligns with Heart'n Soul Hospice's mission and values.
• Manage content calendars and maintain a consistent posting schedule.
• Capture photos, videos, patient and caregiver stories (with appropriate permissions), and event highlights.
• Monitor social media channels, respond to comments and messages, and foster positive online engagement.
• Track and analyze social media performance metrics and provide monthly reports with recommendations for growth.
• Ensure all marketing content complies with HIPAA and healthcare marketing regulations.

• Develop and…