Family Support Specialist II; Case Manager Exp

Family Support Specialist II (Case Manager Exp.)

Apply for the Family Support Specialist II (Case Manager Exp.) role at Urban Strategies, Inc
.

Location:

Memphis, TN.

Base pay range: $56,000.00/yr - $58,656.00/yr.

Report to: Senior Project Manager.

Background: USI is a national nonprofit with extensive experience in the design and implementation of place-based human capital development strategies in communities that are undergoing comprehensive physical revitalization. Founded in 1978, USI is a leader in community development, supporting over 30,000 economically stressed families, approximately 100,000 individuals, in 53 communities in 28 major metropolitan areas. USI represents a movement toward a future where all children and families will be stable and thriving, supported by our unwavering dedication to being results-based, data-driven, and equity-centered.

Job Summary: The Family Support Specialist II is responsible for providing comprehensive case management, referrals, and seamless coordination with community and supportive service activities that promote economic self-sufficiency for families, enhance the quality of life for seniors and people with disabilities, and increase opportunities for residents. This role involves collaborating with a team of professionals in various fields to determine suitable approaches and support families in different neighborhoods under the U.S. Department of Housing and Urban Development.

Job Responsibilities:

• Conduct intake, assessments, enroll residents in family support program, and visit various locations for resident information gathering.
• Collaborate with families on Development Plans, assist in accessing social services, advocate for service delivery for up to 100 individuals.
• Ensure privacy, track resident data in USI's "LEARN" system, attend community and program-related meetings.
• Available for occasional nights/weekends, travel up to 25%, perform administrative tasks.
• Provide resources and knowledge for clients to access capital, including loans for housing and consumer products, to build credit, reduce debt, and support wealth growth through entrepreneurship.
• Offer consultation services in financial management and goal-setting.
• Host in-person and virtual seminars for clients seeking financial literacy management resources and capital access.
• Support and promote the development of the USI CDFI client base.

Qualifications:

• Bachelor’s degree in Social Work, Sociology, Psychology, or related field.
• 3+ years of experience as a case manager or in direct practice with low-income households; health services experience a plus.
• Valid driver’s license and automobile availability for work use.
• Commitment to strengths-based, family-focused service planning and understanding of program philosophies.
• Ability to handle confidential information professionally.
• Independent and proactive work ethic, with strong team collaboration skills.
• Availability for evening and weekend functions as required.
• Strong verbal and written communication skills for diverse communities.
• Effective real-time priority management.
• Excellent organizational, planning, and time management skills.
• Ability to excel in fast-paced, culturally diverse environments.
• Proficiency in MS Office Suite (Advanced Excel) and other common software.

U rban Strategies, Inc. is an Equal Opportunity Employer.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Other

Industries: Non-profit Organizations