Patient Care Coordinator; RN University |TICU | Night

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid‑South.

Responsible for patient care outcomes through the coordinated delivery of nursing care for areas of responsibility. With guidance from the Clinical Director, deploys priorities for clinical quality, service and Associate development and retention. Ensures that a collaborative plan of care is implemented by Registered Nurses and other team members. Assists professional nurses with the coordination of the patients' care with multidisciplinary team.

Ensures responsiveness to physicians. Directs Associates providing on-site coaching and staff assignments. Conducts Associate performance evaluation in collaboration with the Clinical Director. Ensures continued readiness regarding accreditation and regulatory requirements. Responsible for assuring the general upkeep of the physical facilities and patient care equipment. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

• Makes rounds on patients to ensure that care is being delivered according to individualized patient care plan.
• Orchestrates patient flow and bed assignments within the shift.
• Assists with emergency situations, admissions/visits, and supports staff in direct care activities.
• Troubleshoots for patient safety, assessments, and care issues during rounds and throughout shift.
• Ensures immediate response to patient and/or family concerns.
• Serves as primary point of contact for physicians and is responsive to physicians' needs.
• Makes/ensures that appropriate assignments are made.
• Guides and collaborates with Case Managers to ensure appropriate patient resource use and movement.
• Supports flow of information and communications including interdisciplinary information and communications from Clinical Director to Associates and from Associates to Clinical Director.
• Collaborates with support departments to ensure services needed for patient care are appropriate and timely.
• Delegates tasks appropriately and within licensure requirements.
• Participates in quality reviews for clinical care.
• Provides clinical leadership to Associates during the shift.
• Supports Associate's development of skill and knowledge.
• Provides first line feedback to staff on performance.
• In collaboration with Clinical Director prepares and conducts performance evaluations as directed.
• Creates a positive work environment and contributes to Associate retention.

• Post‑Graduate Certificate or Diploma Nursing – RN
• Preferred:
  Bachelor’s Degree Nursing – RN

• 1‑3 years Nursing;
  Minimum of 2 years RN experience

• Ability to convey information clearly and professionally to patients, families, and health care teams ensuring alignment with care plans
• Assess team member skills, delegate task appropriately and provide oversight to ensure high quality patient care
• Familiarity with care coordination processes, discharge planning and resource management to ensure seamless transition of patients within care setting
• Strong knowledge of the Nurse Practice Act and the scope of practice for a Registered Nurse
• Ability to process complex clinical information using critical thinking to develop, implement, and support individualized care plans
• Familiarity with healthcare technology that enhances patient safety and care efficiency (e.g., bar code scanning, electronic health records)

• BASIC LIFE SUPPORT – American Heart Association
• Registered Nurse – Tennessee Board of Nursing
• Preferred:
  Certification in clinical specialty

• Supervises all clinical and support staff…