Youth Programs Staff

Memphis Sports and Events Center is currently accepting applications for Youth Programs Staff members . The Youth Programs Staff members report to the Youth Programs Manager and will assist in the day-to-day operation of the Ninja 901 Adventure Course, Esports Lounge, Camps, Classes and Birthday Parties.

• Work in the new Ninja 901 Adventure Course (a two-story play structure featuring over 40 fun and challenging obstacles) and Esports Lounge (featuring 25 state-of-the-art gaming stations) as assigned.
• Help process admissions by using software to collect customer payments and waivers.
• Monitor participant activity to ensure rules and policies are adhered to.
• Troubleshoot basic technical issues that may arise from time to time. (Training provided.)
• Assist in the setup and breakdown of spaces and supplies to be used.
• Other duties as assigned.

• Serve as a counselor or coach in assigned programs while following MSEC schedules, methodology and curriculum.
• Plan, lead and take part in activities for kids across a range of developmental stages.
• Create a fun and safe environment for all involved.
• Communicate effectively with kids, parents, fellow staff members and supervisors.
• Assist in the setup and breakdown of spaces and supplies to be used.
• Other duties as assigned.

• Serve as a Birthday Party Host as assigned, helping execute parties by facilitating on-and-off court activities for groups of approximately 15-20 people.
• Ensure all guests feel welcome and have a positive experience, which may compel them to participate in additional MSEC programming.
• Communicate with F&B regarding party orders.
• Assist in the setup and breakdown of spaces and supplies to be used.

• Must be at least 18 years of age.
• High levels of energy, enthusiasm and positivity.
• Experience working with children of varying ages such as that acquired by involvement in schools, camps, sports leagues, theater, etc.
• Sports experience (e.g., basketball, soccer, etc.) is a plus.
• Ninja, parkour and/or climbing experience is a strong plus, but not required.
• Esports experience is a strong plus, but not required.
• Excellent customer service skills.
• Ability to learn and speak about programs to help drive involvement.
• Ability to work irregular shifts, which often includes evenings and weekends.
• Punctuality and reliability relative to assigned shifts.

Education and/or

Experience:

No prior experience or training is required. Experience managing large groups of people or de-escalating emotionally charged situations is highly preferred.

Language

Skills:

Ability to communicate with guests/participants in English. Other language skills are desirable.

Mathematical

Skills:

No math skills higher than basic addition and subtraction is required.

Computer

Skills:

Use of a windows-based workstation and associated property-specific software for the management of leagues and/or tournaments is required.

Standing:
Constantly (>66%)

Sitting:
Rarely (

Kneeling:
Rarely (

Walking/Running:
Constantly (>66%)

Bending/stooping:
Occasionally (

Reaching/twisting:
Occasionally (

Lifting/pushing/pulling:
Occasionally (lifting up to 50 lbs with/without assistance, push/pull up to 100lbs using wheeled devices) (

Hearing:
Constantly (>66%)

Talking/shouting:
Constantly (>66%)

Seeing:
Constantly (>66%)

The Youth Programs Staff may be indoors in a temperature and humidity-controlled environment or outdoors in ambient temperature and humidity except in rain/thunderstorm weather conditions. The noise level in the work environment is usually loud.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.