Area Supervisor

Area Supervisor – Ross Stores, Inc.

Ross Stores, Inc. invites applications for the Area Supervisor position. This role is part of our Store Leadership team responsible for supervising associates, ensuring a safe shopping environment and managing daily store operations.

Overview

We are a leading off‑price retail chain with over 2,200 stores. Our focus is providing customers high‑quality brands at extraordinary savings while offering a fun, treasure‑hunt experience.

General Purpose

As part of Store Leadership, the Area Supervisor is responsible for a specific assigned area of the store, general operations, and supervision when functioning as Manager on Duty. Duties include opening and closing the store, supervising associates, maintaining merchandise presentation, and keeping a clean work area.

Maintaining Safe & Secure Environments

• Practice safety first and maintain a high level of awareness on the sales floor.
• Correct or report unsafe conditions or practices immediately.
• Secure building entrances/exits, equipment, and cash office.
• Ensure safe egress and remove clutter.
• Respond to accident situations and test fire alarm systems as scheduled.

Customer Service

• Treat all customers, associates, and leaders with respect.
• Show courtesy, friendliness, and professionalism at all times.

Personal and Store Brand

• Represent and support the Company brand at all times.
• Maintain a professional appearance and enforce the Company dress code.
• Keep all store areas clean, well‑maintained, and merchandised to standard.

General Merchandising

• Ensure recovery, sizing, and markdowns are completed to Company standards.
• Receive merchandise trucks when needed and process all merchandise with urgency.
• Maintain cleanliness and organization of stockrooms.
• Assist in moving and signing merchandise on the sales floor.
• Ensure back‑stock is secured and processed according to Company policy.
• Maintain compliance with monthly presentation guidelines in assigned areas.

Loss Prevention

• Comply with the Loss Prevention Awareness Program and maintain a strong customer‑service presence.
• Safeguard confidential information, cash, credit cards, and merchandise.
• Maintain the Public View Monitor system and conduct package inspections.
• Execute Company best practices to maximize productivity and minimize risks.

Front End Supervision and Operations

• Ensure Associates at the front end follow Company standards and best practices.
• Maintain pace, energy, and presence at the front end to expedite customer wait times.
• Train and coach associates on cash registers, shortage control, and other front‑end procedures.
• Control associate break schedules for backups, lunches, and breaks.
• Ensure all equipment is working and supplies are available.
• Expedite go‑backs, ensuring proper scanning, security tagging, and ticketing.

Fitting Rooms

• Maintain the cleanliness of fitting rooms.
• Audit fitting‑room garment tags and ensure compliance with company policy.
• Guarantee go‑back compliance throughout the day.

Administrative Duties as Assigned by Store Manager

• Conduct cash pulls and bank deposits per Company policy.
• Administer front‑end controls when needed, including refund approval and register procedures.
• Manage payroll administration, including punch edits and scheduling compliance.
• Complete other duties as assigned by the Store Manager.

Competencies

• Managing work processes.
• Business acumen.
• Plan, align, and prioritize.
• Build talent.
• Collaborate.
• Lead by example.
• Communicate effectively.
• Ensure accountability and execution.

Qualifications and Special Skills Required

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point‑of‑sale equipment and applications.
• Basic mathematical calculation ability.
• Ability to work evenings and weekends.

Physical Requirements / ADA

• Use all store equipment, including PDTs, registers, and PCs.
• Stand, walk, and move around the store up to 100% of working time.
• Regularly bend, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, and lift more than 25 lbs.
• Use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Stockroom shifts may require pushing, pulling, and lifting more than…