Loss Prevention Customer Service Associate II

Overview

Loss Prevention Customer Service Associate II at The TJX Companies, Inc. The role supports the District Loss Prevention Manager and Store Management by executing core responsibilities, acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera. It also supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention.

The position adheres to company policies and supports the company culture and values.

• Maintains a proper and professional stance in the designated area at the front of the store
• Acts as a visual deterrent to prevent potential loss/dishonesty
• Reviews and understands the Store Emergency Response Guide
• Wears a complete company approved uniform including a Body Worn Camera
• Greets customers appropriately, demonstrates courtesy and respect
• Establishes and maintains a position at the front of the store or in a department
• Responds to customer requests for assistance by referring customers to store management or customer service via a company issued radio
• Observes and reports any suspicious behavior or critical incidents to LP or store management
• Performs a closing safety sweep of the store with a member of management
• Adheres to all Company Policy and Procedure
• Documents required incidents in AIIM Case Management
• Performs other duties as assigned

• Strong verbal and written communication
• Sound decision making skills
• Ability to take initiative and perform well independently
• Prioritizes/organizes workload and manages time effectively
• Able to stand for long periods of time
• 0-2 years retail or security experience

Benefits include:
Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.

Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual s status in any group or class protected by applicable federal, state, or local law.

TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Address:
4226 Summer Ave.

Location:

USA TJ Maxx Store 0079 Memphis TN

This position has a starting pay range of $13.30 to $18.60 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.