Loss Prevention Customer Service Associate II

Overview

Loss Prevention Customer Service Associate II at TJX Companies (TJ Maxx). Supports the District Loss Prevention Manager and Store Management by executing core responsibilities focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera. Supports a positive customer shopping experience and maintains a strong store partnership with store teams and loss prevention. Exercises sound judgment to ensure safety and protect the Company brand.

Adheres to Company policies and values.

Location:

USA TJ Maxx Store 0596 Memphis, TN. Pay range: starting at $13.30 to $18.60 per hour (actual starting pay determined by relevant skills, qualifications, and experience).

• Maintain a proper and professional stance in the designated area at the front of the store
• Act as a visual deterrent to prevent potential loss/dishonesty
• Review and understand the Store Emergency Response Guide
• Wear a complete Company approved uniform including a Body Worn Camera
• Greet customers appropriately and demonstrate courtesy and respect
• Establish and maintain a position at the front of the store or in a department
• Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio
• Observe and report any suspicious behavior or critical incidents to LP or store management
• Perform a closing safety sweep of the store with a member of management
• Adhere to all Company Policy and Procedure
• Document required incidents in AIIM Case Management
• Perform other duties as assigned

• Strong verbal and written communication
• Sound decision making skills
• Ability to take initiative and work well independently
• Prioritizes and organizes workload and manages time effectively
• Able to stand for long periods of time
• 0-2 years retail or security experience

Benefits include:
Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided per the applicable plan or program and may change.

Contact your TJX representative for more information.

Compliance: TJX is an equal employment opportunity employer. TJX considers all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or any status in a protected class. Reasonable accommodations are provided in accordance with the Americans with Disabilities Act and applicable state/local law.