Retail Shortage Control - Part Time

Overview

Join our team as a Shortage Control Associate (SCA) and contribute to a secure shopping environment while delivering exceptional customer service. Your role directly impacts the store's security and the overall shopping experience for our customers. You will monitor entrances, exits, and high-risk areas to mitigate theft and create a safe and enjoyable shopping environment. Engage with customers and associates with a confident, friendly, and energetic greeting.

Your discipline, situational awareness, and commitment to safety and security standards are critical as you monitor the entrance for the duration of your shift, focusing on reducing opportunities for theft, shoplifting, and other dishonest activities. Your confidence and expertise in shortage reduction programs will influence behaviors and help build trust and respect with customers and associates. You will partner with store and field leadership by identifying and reporting theft incidents and/or suspicious subjects to the Manager on Duty when identified.

• Maintain a professional appearance at all times, wearing the designated dress standards, radio, and earpiece
• Stand at the front of the store, remaining vigilant and aware of surroundings
• Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting
• Create a secure environment and reduce opportunities for theft
• Identify and report theft incidents and/or suspicious subjects to the Manager on Duty

• Possess knowledge of top shortage areas and support programs aimed at theft reduction
• Effectively communicate information about theft prevention during store rallies, collaborating with the Manager on Duty
• Conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards

• Provide support in training associates on shortage reduction programs and processes
• Model safety as a top priority and address unsafe practices promptly

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations (preferred)
• Ability to stand and walk for extended periods and visually monitor the store environment
• Ability to maintain confidentiality
• Ability to review, analyze, and comprehend business trends
• Positive demeanor, strong posture, and energetic greeting
• Ability to work in a fast-paced, high-pressure environment with detailed focus and disciplined decision making
• Excellent communication with customers and co-workers
• Excellent leadership skills that support fostering productive business relationships

Candidates must be able to work a flexible schedule, including nights, weekends, and holidays as required.

Base Pay: $12.50 per hour

Location: 01222 - Memphis

Position Type: Regular Part-Time

Career Site Category: Store Associate

Position Category: Retail Store

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.