Sales Account Manager Existing Installations

Location:

Memphis, TN, United States Job  We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story;

you help shape the future and continue our rich legacy that started back in 1874.Join us as aSales Account Manager Existing Installations Your main responsibilities

As an Existing Installation (EI) Sales Account Manager at Schindler, you will cultivate relationships with customer to drive sales for elevator and escalator services, including maintenance, repairs, and upgrades. You will ensure high levels of customer satisfaction, as well as identify and pursue sales opportunities, manage existing and new customer accounts, and retain customers. You will act as aliaison between the customer and Schindler to build strong, long-term relationships and leveraging industry knowledge to achieve sales targets.

Essential Function
• Customer Account Management:
Build and manage favorable client relationships within a designated sales territory to secure and renew service agreements. Handle customer inquiries and ensure satisfactory resolution with a focus on revenue generation. Meet regularly with clients to understand their business requirements and develop solutions to meet theneeds of their property. Manage and oversee the accounts receivable ofyour assigned portfolio, ensuring timely and accurate payments.

Communication:
Communicate effectively with both customers and internal stakeholders to ensure customer satisfaction and achievement of sales objectives.

Collaboration:

Partner daily with the Field Superintendent and technicians to drive lead generation and ensure an excellent total customer experience from initiation through delivery.
• Sales & Opportunity Identification:
Identify and pursue sales opportunities through key customer contacts and industry information. Qualify customer needs to secure profitable solutions leveraging company products and services. Introduce new technology and associated services to customers,clearly illustrate the value that these products and services offer customers.

Negotiation & Strategy:
Negotiate contract terms favorable to the companywhile also delivering on customer requirements. Develop and implementsales strategies that align with internal product strategies and competitive market conditions with minimal supervision.
• Documentation & Compliance:
Prepare estimates and communicateproposals with customers. Maintain accurate customer records and files in accordance with company procedures. Ensure compliance with established policies and procedures.

What you bring Experience
• Bachelor’s degree preferred or minimum of 2 years sales experience in the elevator industry Knowledge,

Skills and Abilities

• Customer Account Management (5-10 years): proficient in building and managing client relationships, ability to handle challenging inquiries, while ensuring satisfactory resolution with afocus on revenue generation.
• Negotiation & Strategy (5-10 years): experienced in the ability to negotiate contract terms and develop sales strategies that align with the customers’ needs and Schindler values and are compliant with all regulations. Effectively, addresses and overcomes objections from clients in negotiations
• Sales & Closing Skills (5-10 years): proficient in closing deals and securing agreements when finalizing contracts. Ability to independently identify and pursue sales opportunities, qualifying customers’…