Inside Sales Representative

Inside Sales Representative – Test & Inspections

Department:
Test & Inspections

Location:

Memphis, Tennessee

Reports To:

T&I Sales Manager

Position Summary

The Inside Sales Representative – Test & Inspections is responsible for managing inbound sales inquiries, supporting outside sales representatives, and ensuring the highest level of customer satisfaction. This position requires a professional with strong organizational skills, attention to detail, and proficiency in CRM systems. The role plays a key part in supporting sales operations, maintaining accurate records, and fostering a collaborative team environment in alignment with State Systems’ commitment to service excellence.

Essential Duties And Responsibilities

• Manage and respond to inbound sales calls and electronic inquiries through Hub Spot and other approved communication channels.
• Qualify, document, and process sales opportunities in a timely and professional manner.
• Collaborate with outside sales personnel to ensure the accurate and efficient delivery of customer proposals, quotes, and service information.
• Maintain accurate and current customer data, opportunities, and communication logs within the company’s CRM system.
• Coordinate with internal departments, including service, scheduling, and billing, to facilitate smooth execution of Test & Inspection services.
• Provide prompt and courteous customer support, demonstrating a commitment to quality and responsiveness.
• Monitor customer accounts and follow up on open quotes and pending opportunities.
• Identify potential areas for upselling and cross-selling to meet customer needs and support company growth objectives.
• Participate in team meetings, process improvement initiatives, and ongoing training to enhance departmental effectiveness.

• Minimum of two (2) years of experience in inside sales, customer service, or related business-to-business environment; experience within a service or life safety industry is preferred.
• Proficiency in customer relationship management (CRM) systems;
  Hub Spot experience is highly desirable.
• Strong verbal and written communication skills with the ability to interact professionally with customers and colleagues at all organizational levels.
• Excellent organizational and time management skills with the ability to handle multiple priorities effectively.
• Demonstrated ability to work collaboratively within a team-oriented environment.
• Proficient in Microsoft Office Suite, including Outlook, Excel, and Word.

• Customer Focus
• Attention to Detail
• Team Collaboration
• Professional Communication
• Adaptability and Initiative