Security Dispatcher

Security Dispatcher — Baptist Memorial Health Care

Monitors continuously the communications in the Dispatch office. Initiates responses to security incidents and channels information to appropriate responders. Observes all CCTV monitors to ensure proper operation and to detect any illegal or inappropriate activity and alerts patrolling security officers to the same. Performs other duties as assigned.

• Documents all activities of Security officers in dispatch log, clearly, concisely, and timely.
• Logs all incoming telephone or radio requests for service.
• Inspects and tests CCTV/DVR equipment to ensure proper functioning. Logs and reports any deficiencies to Lieutenant or Director using appropriate forms.
• Monitors CCTV images to detect any suspicious or inappropriate activity. If detected, dispatches officers to investigate and eliminate the activity.
• Provides courteous and friendly customer service to any individuals entering the security office seeking assistance.
• Demonstrates superior telephone etiquette when answering telephone calls.
• Completes assigned goals.

• Education: Preferred:
  Some computer coursework. Minimum:
  Knowledge, skills, and mental development equivalent to completion of 4 years of high school, or an acceptable equivalent combination of education and experience.
• Experience: Minimum 1 year experience in a dispatcher or security setting.
• Special
  
  Skills:
  
  Minimum basic computer literacy skills required.