Repair and Tool Technician

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Overview

Repair and Tool Technicians are responsible for the evaluation and repair of small engines, outdoor power equipment and handheld electrical devices. This position makes equipment recommendations and ensures that units are maintained. Technicians work in both our stores with Tool Rental Centers and in our repair centers. In a store, technicians provide service to store customers in Tool Rental, including writing customer contracts and invoices for equipment rental and tool repairs, checking that tools are operating properly, and demonstrating proper use as needed.

In addition to supporting customer repair needs, they are responsible for the day-to-day operation and maintenance of equipment in the Tool Rental department. In non-store locations, technicians ensure units are repaired, tested for the quality of the repair, and cleaned prior to returning to the store where the repair originated. Technicians must have a thorough knowledge of all tools and effectively manage the tool inventory by maintaining and repairing them as necessary.

• Evaluate and repair small engines, outdoor power equipment, and handheld electrical devices.
• Provide equipment recommendations and ensure units are maintained.
• Serve customers in Tool Rental in-store, including writing contracts and invoices for equipment rental and tool repairs; verify tool operation and demonstrate proper use as needed.
• Maintain the day-to-day operation and maintenance of equipment in the Tool Rental department.
• In non-store locations, repair, test for quality, and clean units before returning them to the originating store.
• Maintain thorough knowledge of all tools and effectively manage the tool inventory by repairing and maintaining tools as necessary.

• Thorough knowledge of all tools with the ability to repair and maintain them.