Electric Power Generation; EPG Technician – Onsite EPG Memphis, TN

JOB PROFILE

The Electric Power Generation (EPG) Technician position is responsible for installation, preventive maintenance, diagnostics, repair, and service of diesel powered standby electrical generation equipment. This is a skilled field service technician position who works largely independently, with a company-provided field service truck. Work is performed at a variety of customer locations, including industrial, commercial, hospital, and residential sites. The EPG Technician reports to a Commercial Services Manager, and serves customers typically located throughout the Middle and West Tennessee and Northern Mississippi territory.

Thompson Machinery is a Caterpillar equipment dealer serving the middle and west Tennessee and northern Mississippi region. Since 1944, Thompson Machinery has been an industry leader, renowned for superior solutions, lasting relationships, and stronger communities. Serving a broad range of customers in the construction, forestry, mining, industrial, governmental, and agricultural industries, as well as trucking, power generation, and marine businesses, Thompson Machinery is a total equipment solution provider.

• Power Generation Technology training or Power Production and Maintenance training through accredited technical schools or military experience preferred. High school diploma required.
• 2+ years of previous hands-on electrical diagnostics and advanced troubleshooting experience working on 8.5kW – 2,500kW diesel powered generators. Candidates with limited electrical experience, but with strong engine experience will be considered.
• Able to work flexible schedules, including nights, weekends and on-call hours as required, and must be able to work independently in remote locations.
• Must demonstrate professionalism, integrity, adaptability, and a strong customer service focus.
• Demonstrated sense of urgency and self-initiative, and the personal drive to be successful.
• Possess and maintain a current, valid state driver’s license with a current DOT medical card as required for towing.
• Must possess basic set of industrial tools, including industrial hand tools, air tools, torque wrenches, and multimeters.
• Must be able to travel as required generally within territory (averaging up to 20%).

The EPG Technician will read and interpret technical instructions, safety manuals, service manuals, company policies and procedures. Works with electric and electronic schematics, wiring diagrams and ladder logic; and demonstrates an understanding of single phase and three phase circuit theory and AC/DC circuit theory as well as proficient in the use of test equipment. Electrical switch gear experience is helpful. Provides advanced troubleshooting and high-quality repair service on power generation, switch gear and uninterrupted power source (UPS) systems, responding to customer needs in a positive, safe, and timely manner, ensuring maximum value for work performed.

EPG Technicians have safety, customer satisfaction, and business responsibility within a branch region. As technical expert and primary customer support contact, they are responsible for communicating to provide an exceptional customer experience as they identify, troubleshoot, diagnose, and repair electrical generator systems and related engine mechanical systems.

• Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in Company accident prevention and safety improvement activities.
• Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear as required by the job.

• Respond to all customer requests in a professional and courteous, timely and responsive manner.
• Maintain a clean, professional personal appearance at all times, meeting all Company standards for professionalism.
• Keep the Manager continually apprised to assist in answering customer questions and problems when necessary.

• Supports the organization’s mission, vision, and values by exhibiting the following…