Member Services Coordinator

POSITION OVERVIEW

The Member Services Coordinator is a key part of the leadership team and is responsible for creating a positive, member-focused culture, facilitating member involvement and relationship building and serving to exceed expectations. This is carried out through role modeling, establishing expectations, communicating, and making decisions that are consistent with this culture. This position leads a team of both staff and volunteers which serves as one of the first connecting points a member and/or potential member has to the YMCA.

While performing the responsibilities of this position, the employee is required to talk and hear. The employee is often required to stand, walk and use their hands and fingers to handle or feel. The employee is occasionally required to sit, reach with arms and hands, and lift up to ten pounds of weight. Vision abilities required by this job includes close and distance vision.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually quiet to moderate. This position usually works in an office and fitness center oriented environment, but the mission of the organization may sometimes take them to non-standard workplaces. This position works a standard work week, but additionally will occasionally work evening, weekend, and additional hours to accommodate activities such as representing the organization and events.