Membership Engagement Coordinator - Fogelman YMCA
Listed on 2026-01-02
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Social Work
Community Health
PURPOSE OF POSITION
This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. The full time Membership Engagement Coordinator is a vital part of the leadership team delivering the highest quality service to all members and guests through relationship building, professionalism and an extensive knowledge of the YMCA products and services.
The coordinator conducts operational tasks, ensures policy adherence, and strengthens community relationships by representing the Center at events and meetings. Through these initiatives, the Membership Engagement Coordinator enhances member experiences and supports the Center’s financial and engagement goals.
Design and execute initiatives to attract new members and engage current members, coordinating with Membership and Group Exercise teams to enhance retention and acquisition.
Regularly work scheduled shifts at the Welcome Center, ensuring staff follow established policies and procedures. Facilitate positive member experiences and foster connections with new members through fitness programs and services in collaboration with the Health & Wellness and Sales teams.
Conduct financial tasks as needed, such as reconciliation and shift close-outs, while coordinating with the Association Support Center on financial transactions. Review and update operational procedures, ensuring team-wide communication and compliance.
Represent the Center at association meetings and lead wellness and membership meetings. Recruit new members by participating in community events and building partnerships for wellness offerings throughout the Mid‑South.
Assist the Center Director in achieving Annual Campaign targets through member engagement and community outreach efforts.
Support additional tasks and projects as needed.
Models and teaches the Y’s values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fund-raising.
CollaborationChampions inclusion activities, strategies, and initiatives. Build relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance and support.
Operational EffectivenessProvides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of the team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress.
Personal GrowthShares new insights. Facilitates change; models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and…
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