Dental Call Center and Insurance Specialist-Brink & White

We are seeking an enthusiastic, detail-oriented, and Bilingual (English/Spanish) Call Center Representative to join our team! In this role, you will manage inbound and outbound calls, assist patients with appointments, and provide information about our services across multiple doctors and locations.
This position will be primarily based out of our Bartlett office, but must be willing to float between all three locations as needed.

At Brink & White Pediatric Dental Associates, we are committed to treating every child like our own. With locations in Bartlett, Lakeland, and Munford, we create a welcoming, fun, and comfortable environment where children receive high-quality dental care designed to support healthy smiles that last a lifetime. Our team is passionate about providing exceptional pediatric dentistry while making each visit a positive experience for both children and their families.

Visit our Website:

• Someone who has strong communication skills.
• Ability to understand and interpret policies, procedures and account notes.
• Ability to examine documents, EOB’s, predeterminations and account notes for accuracy and completeness.
• Ability to conduct tasks and assignments and contributes to team objectives and outcomes as guided.
• Someone who is detail oriented and has strong organizational skills.
• Strong PC and data entry skills.
• Bilingual is a plus!

• Answer incoming calls and address patient inquiries in a friendly and professional manner.
• Schedule appointments for multiple doctors and ensure accurate patient information is recorded.
• Provide information about services, insurance, and other relevant details.
• Handle patient concerns and resolve issues promptly.
• Maintain accurate records of calls and patient interactions.

  We offer a fun and fast-paced work environment with flexible work hours, competitive salaries and excellent benefits packages!