Client Advocate

Join to apply for the Client Advocate role at Latino Memphis

Client Advocate

Advocates for Immigrant Rights

815 N McLean Blvd., Memphis, Tennessee 38107

Location: Memphis

Hours: Full-Time

Contact: Paula Kenworthy

Category: Social Services

Posted: Jan 8, 2026

Updated: Jan 9, 2026

Advocates for Immigrant Rights (AIR) is a nonprofit legal services organization dedicated to fighting for the dignity, safety, and inclusion of immigrants, especially those most marginalized, through legal representation and advocacy. AIR’s primary role is to provide direct representation in immigration court and other legal services. In addition, we recognize that legal representation is often only the first step toward safety and stability for our clients.

Many clients come to us with additional needs beyond their legal cases, such as accessing healthcare, job training, food assistance, education, and more. As a Client Advocate, you will provide support to AIR clients by working directly with clients to access these non-legal resources and support.

• Case Management including social service intakes/assessments
• Develop action plans with clients
• Conduct regular meetings with clients to address issues and evaluate action plans
• Ensure access to resources by walking with client through their journey, often supporting them as they work with other agencies with referrals, calls, scheduling appointments, attending appointments, researching resources, and more
• Work to connect clients to available resources, for example childcare, clothing essentials/needs, domestic abuse, ESL courses, financial literacy & financial education, food insecurity & food assistance, education, job skills, medical care, rent, utility & housing assistance, transportation, and more.
• Understand the barriers that immigrants face and meet clients’ needs in a timely and culturally appropriate manner
• Update and maintain resource guides for services and resources across AIR’s service area with the specific representative(s) contact for each organization and notes about how the resource serves our clients
• Collect client data and accurately log case notes/case plans/outcome
• Take initiative to identify opportunities to expand AIR’s partnerships in the community
• Participate in Staff Meetings
• Other tasks and administrative duties as required

• Fluency in both English and Spanish
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively
• Compassion toward and understanding of unique needs of immigrant communities
• Valid driver’s license and access to a personal, insured vehicle
• Basic proficiency with technology, including Microsoft Office Suite (specifically Word and Excel), Google Suite and Adobe Acrobat

• A bachelor’s degree in human services, social work, or a related field of study

To apply, please send a cover letter and resume with three references (name, position, phone number and email address) to admin.