Airport Shuttle Supervisor

Join LAZ Parking Airport Services and be part of a team that keeps us moving safely and efficiently.

Location:
Memphis Airport

Here at LAZ Parking, we often say, it’s not what we do, it's the way we do it. We are more than just the fastest growing and largest privately held parking company in the country, we believe that the work we do and how we treat people can really make a difference.

LAZ provides a reliable transportation service with a commitment to safety while maintaining the highest standards of professionalism and excellence in our operations.

We are currently seeking an experienced and dedicated Shuttle (Driver) Supervisor to join our team!

• Competitive Pay/Wages.
• Health, dental, and vision insurance options.
• 401k Retirement savings plan.
• Paid time off and holidays.
• Opportunities for advancement and professional development.

LAZ Airport Services is hiring a Shuttle Supervisor to oversee shuttle operations at Memphis International Airport. This key role ensures efficient vehicle maintenance, driver scheduling, DOT compliance, and the functionality of shuttle tracking and route systems. If you're a hands‑on leader with transportation experience, we want to hear from you.

• Ensures staff adheres to rules of conduct, policies and procedures.
• Supervises, mentors, and trains shuttle drivers on day‑to‑day activities.
• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can‑do attitude, and willingness to help at all times.
• Assist customers over intercom system, in lobbies, lanes, and in the parking office.
• Enforce DOT regulations and LAZ safety standards.
• Monitor driver logs and conduct audits to ensure compliance.
• Responsible for running any reports related to daily revenue, credit cards, garage data or other reports requested by management.
• Assists with periodic training as needed.
• Assists with creation of weekly garage schedule and ensure consistent service levels.
• Manage GPS vehicle tracking systems and route performance software.
• Ensure signage, communication devices, and other shuttle equipment are operational.
• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Accept monthly and debit payments and process credit cards.
• Basic computer skills in the parking revenue control system (add/delete accounts, key in required information from monthly applications).
• Oversee preventative maintenance and service schedules for the shuttle fleet.
• Maintain accurate records of vehicle inspections, repairs, and service history.
• Ensure all vehicles meet safety and cleanliness standards.
• Prepare usage, maintenance, and shift reports for leadership.
• Coordinate with other airport departments to support operational efficiency.
• Address customer service issues and resolve operational concerns promptly.
• Other related duties as assigned.

• High school diploma or GED required.

• Supervisory experience is preferred but not required.
• Parking industry experience is required.

• Minimum 3 years of experience in transportation, logistics, or supervisory roles.
• Knowledge of DOT regulations and vehicle fleet operations.
• Proficient in scheduling tools, GPS tracking systems, and Microsoft Office.
• Excellent communication and organizational skills.
• Availability to work varied shifts, including nights, weekends, and holidays.

• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend the English language.
• Must be open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement.
• Excellent team building and interpersonal skills.

• Ability to lift, push and pull at least 50 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a Shift.
• Willingness to work in the elements – heat, wind, snow,…