Operations Service Analyst; Associate​/Standard​/Senior

Company

PTJ Fed Ex Express Portugal, Unip., Lda

R. Lionesa

40

Regular

15 Jan 2026

30 Jan 2026

FXE-EU:
Operations Service Analyst ()

We are offering you an exciting opportunity to join our team as an Operation Service Analyst (Associate/Analyst/Senior).

We are a part of Fed Ex Express, the largest express transportation company in the world, connecting more than 220 countries and territories. We work tirelessly to deliver our customers’ most important packages of the day. Our team of passionate employees knows that their daily work is essential to providing an exceptional customer experience. With 530,000 team members, we are as diverse as the world we serve.

We love what we do, and we do it well. Our reach is vast, and so are our dreams. Join us and let’s write the next chapter of our story together.

This is the culture we celebrate, the dreams we inspire, and the creation of a global community where everyone is accepted. At Fed Ex, diversity and inclusion are a reality because we work on them together.

Customs & Trade Services in Europe:

• Lead and manage multi-country quality and process improvement initiatives to enhance customs compliance, consistency, and operational performance.
• Collaborate closely with local customs teams (Operations, P&E, Compliance, etc.) and cross-functional operational departments.
• Ensure alignment with strategic quality objectives, operational standards, and regional priorities.
• Develop analytical reports and conduct root cause analysis to drive targeted action plans and continuous improvement.
• Identify opportunities to improve service performance from a customs clearance perspective.

• Excellent communication skills at all levels of the organization.
• The ability to plan and organize meticulously.
• Strong problem-solving and analytical skills.
• Experience and knowledge across various operational areas, particularly customs operations.
• Excellent coordination and leadership skills to drive projects.

• Attractive compensation.
• Training to help you get started and on-the-job learning opportunities.
• Numerous learning resources to develop your skills and knowledge.
• A tuition assistance program (applicable to Fed Ex positions with a permanent contract).
• An employee assistance program for you and your family in difficult situations.
• Discounted shipping rates for employees.
• Excellent career opportunities.
• Fed Ex is one of the world’s most admired and trusted companies, year after year.

Presentation Skills;
Project Management Skills;
Influencing & Persuasion Skills;
Written & Verbal Communication Skills;
Problem Solving Skills

We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.

Fed Ex Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day Fed Ex delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of Fed Ex team members, who are tasked with making every Fed Ex experience outstanding.

The People-Service-Profit (P-S-P) philosophy describes the principles that govern every Fed Ex decision, policy or activity. Fed Ex takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people.

Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The Fed Ex culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.