Roadside Assistance Technician​/Tow and Light Service Driver

Job Type:

Full time

Exempt/Non Exempt:

Hourly

Job Description:

Position Schedule/Shift:

Must be available to work a flexible schedule, which may include evenings, weekends, holidays, and overtime based on business needs and member demand.

Position Summary:

Join our team as a Service Vehicle Operator and be the hero our AAA members rely on when they need help most. You’ll respond to service calls, assist stranded motorists with services like jump-starts, tire changes, and lockouts, and safely tow vehicles when needed. This role combines hands-on problem solving, customer care, and safe driving, all while working independently on the road.

If you enjoy helping people, staying active, and making a real difference each day, this is the job for you.

Key Responsibilities:

• Respond to roadside assistance requests from AAA members using a tow truck or service vehicle.

• Provide emergency roadside services, including tire changes, fuel delivery, battery testing and installation, jump starts, lockout assistance, and minor mechanical adjustments.

• Safely tow disabled vehicles following established procedures and towing guidelines.

• Verify AAA membership and deliver outstanding customer service during every interaction.

• Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns.

• Maintain a clean and professional service vehicle.

• Utilize tablets and electronic devices to manage calls, update service requests, and access towing procedures.

• Accurately document daily activities, service calls, vehicle logs, and receipts.

• Maintain DOT certification and an acceptable driving record.

• Achieve goals related to member satisfaction, safety, productivity, and battery services.

• Support community and special AAA events as needed.

Qualifications:

Required

• High school diploma or GED.

• Valid state driver’s license with minimal driving infractions/incidents.

• Must successfully pass drug screening, motor vehicle record review, criminal background check, and DOT physical examination (pre-employment and ongoing).

• Strong customer service skills with the ability to communicate effectively and professionally.

• Ability to work independently and make sound decisions in the field.

• Comfortable using GPS, mobile technology, tablets, and electronic applications.

• Ability to lift and move items weighing up to 75 pounds.

• Ability to read and interpret roadside service procedures and member benefits.

• Basic math and recordkeeping skills.

• Ability to successfully complete AAA training programs.

• Commitment to safety and teamwork.

If employed in Illinois, possession of a valid Illinois C-NonCDL driver’s license is required

Preferred

• Prior experience providing roadside assistance services such as battery testing, jump starts, lockout assistance, fuel delivery, or tire changes.

• Previous tow truck driving experience.

• Experience operating wheel-lift, flatbed, or dolly towing equipment.

• Commercial driving experience.

• Automotive knowledge or mechanical aptitude

• Must be 21 years of age or older.

Work Environment:

This is a highly active, field-based position providing roadside service directly to AAA members. Employees spend up to 95% of their time outdoors and on the road, working in varying weather conditions and around traffic environments. Less than 5% of the role is performed in a traditional office setting. Safety is always the top priority, and team members are provided training and resources to perform their duties successfully.

Compensation & Benefits Overview:

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

Compensation

• Hourly rates starting at $22.50 per hour

• Overtime opportunities paid at…