Call Associate

Description

The Will Call Representative serves as the primary point of contact for clients picking up and returning event rental equipment. This role requires a balance of excellent customer service, physical material handling, and strict attention to inventory accuracy. Because Will Call volume fluctuates, this position is cross-utilized to support the Furniture Department during downtime, ensuring chairs, tables, and lounge items are prepped, cleaned, and staged for upcoming orders.

• Customer Service: Greet clients arriving for pickups and returns in a professional, courteous manner.
• Order Fulfillment: Process customer pickups and returns directly through the inventory software based on the contract.
• Loading & Unloading: Safely load outbound rental equipment into customer vehicles and unload returning equipment, ensuring items are secured.
• Quality Control & Intake: Inspect returning equipment for missing items or damage. Ensure all returning items flow properly through the established asset tagging and damage processing system, including photos to capture damages.

• Equipment Prep: Clean, inspect, and prep tables, chairs, and specialty furniture items to ensure they meet quality standards before going out on rent.
• Staging: Assist the warehouse crew in pulling and staging furniture inventory for outbound delivery trucks.
• Organization: Help maintain a clean, organized, and logically structured furniture storage area within the warehouse.
• Inventory Maintenance: Identify and separate damaged furniture for repair or replacement, logging issues into the system.

• Prior experience in warehouse operations, inventory control, or customer service.
• Familiarity with inventory management software and the ability to process contracts digitally.
• Strong attention to detail, especially when counting high-volume items (e.g., chairs, flatware, linens).
• Forklift certification is a plus (or willingness to be trained and certified).
• Ability to speak English fluently.

• Ability to routinely lift, carry, and maneuver heavy equipment (up to 70+ lbs) independently.
• Comfortable working in a non-climate-controlled warehouse environment and on loading docks through all weather conditions.
• Ability to stand, bend, and move continuously throughout the shift.