Dental Financial Care Coordinator

Dental Financial Care Coordinator

Healthy Connections, Inc.

Healthy Connections is a Federally-Qualified Health Center serving communities across Western and Central Arkansas for more than 25 years. Guided by our pillars of Community, Compassion, and Excellence, we provide integrated medical, dental, and behavioral health services focused on access, quality, and patient-centered care. Our dental teams play a vital role in ensuring patients understand their care options and financial responsibilities while maintaining trust and transparency throughout the care experience.

Healthy Connections is seeking a Dental Financial Care Coordinator to join the dental team at our Mena clinic. This role is essential to supporting patients as they navigate treatment plans, insurance coverage, and financial responsibilities related to dental care. The Dental Financial Care Coordinator works closely with dental providers, Patient Care Coordinators (PCCs), and leadership to ensure accurate communication, efficient workflows, and a positive patient experience.

This is a patient-facing, detail-driven role that requires strong communication skills, financial accuracy, and the ability to manage multiple priorities throughout the day. In addition to core financial coordination duties, this position serves in a dual role by assisting with training and onboarding new Dental Patient Care Coordinators. Complete training is provided, and experience in dental or healthcare financial coordination is strongly preferred.

Opportunities for growth are available for individuals who demonstrate initiative, reliability, and strong performance.

• Explain dental treatment plans, insurance benefits, and patient financial responsibility in a clear, professional manner.
• Verify dental insurance coverage, including Medicaid eligibility, prior to services being rendered.
• Review estimates, co-pays, and payment expectations with patients before treatment.
• Collect payments and ensure accurate posting of charges in practice management systems.
• Address patient questions or concerns related to billing, coverage, and financial arrangements.
• Maintain patient confidentiality and comply with HIPAA standards at all times.

• Coordinate closely with dental providers and PCCs to ensure accurate scheduling and financial readiness for appointments.
• Maintain accurate financial documentation and support audit and reporting needs.
• Assist with daily reconciliation and financial tracking processes.
• Support front office workflows as needed to maintain efficient clinic operations.
• Help maintain organized records and standardized financial procedures.

• Assist with training and onboarding new Dental Patient Care Coordinators.
• Provide guidance and support to ensure consistency in front office and financial workflows.
• Participate in meetings, trainings, and quality improvement initiatives.
• Collaborate with dental leadership to support team development and operational excellence.

• High school diploma or equivalent required.
• Prior experience in dental or healthcare financial coordination strongly preferred.
• Working knowledge of dental insurance processes, Medicaid, and patient billing practices preferred.
• Strong organizational, communication, and customer service skills.
• Ability to explain financial information clearly and professionally to patients.
• Ability to prioritize tasks, manage time effectively, and problem-solve independently.
• Ability to build and maintain respectful, professional relationships with patients and staff.
• Willingness to support training responsibilities and team development efforts.

• Full-time position; minimum of 40 hours per week.
• Dental clinic environment with frequent patient interaction.
• Requires sitting, standing, walking, and occasional lifting as needed.
• OSHA high-risk position with required safety, infection control, and blood-borne pathogen training.

• Competitive hourly pay.
• Comprehensive benefits package including health, dental, and life insurance.
• 401(k) retirement plan with company match.
• Paid time…