Customer Assistant - Instore Bakery Simply Food

Team In Store Store Menai Simply Food

Location Bangor, Gwynedd

Contract type Permanent

Position type Part Time

Salary £13.41 p/h

Closing date: 7th August 2026

This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.

All the details

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"Under 18 disclaimer"

This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join M&S as a Customer Assistant in our Food section, where you'll become be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks.

It’s important to us that our new colleagues feel supported in their roles and can learn from each other. That’s why we offer mentorship through our buddy system.

We’re a 24/7 business and our working patterns adapt to our customers’ needs. Worklife is our flexible working policy that gives colleagues the option for part‑time working, a 4‑day compressed week, or to job share if it’s in the best interests of everyone.

• Wellbeing hub
  Get access to resources to support your wellbeing, including a free virtual GP service.
• Giving back
  Support your favourite charities by donating through your pay or even volunteering for them.
• Pay
  Earn a competitive salary.
• Colleague discount
  After completing your probation period, you'll receive 20% colleague discount across all M&S products and many of our third‑party brands for you and a member of your household.
  Please note only contracts of more than 12 weeks are eligible for this benefit.
• Time off
  Competitive holiday entitlement with the potential to buy extra holiday days.
• Life assurance
  Get cover for twice your salary up to age 70 (double with our Pension Plan).
• Workplace savings
  We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.
• My Choices
  Save on everyday costs through discounts and offers and get access to great health benefits.
• Cycle to work
  Bike/accessory hire with Cycle to Work and save on tax and national insurance.
• Smart tech
  Buy the latest technology with interest‑free financing directly from your salary.
• Family friendly policy
  Industry‑leading maternity, paternity, adoption and neo‑natal policies, providing support and flexibility for you and your family.

We want you to feel supported, no matter what.

Addressing gender‑related challenges, raising awareness, and driving action to ensure equal opportunities for all.

Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.