Application Support Manager

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Job Description # Application Support Manager
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* Job Title:

** Application Support Team Manager
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* Location:

** Menasha, Wisconsin (Hybrid – 3 days onsite)
* Lead and manage the application support team, providing coaching and guidance.
* Develop and implement support processes to ensure efficient resolution of application-related issues.
* Monitor team performance and ensure SLAs are consistently met.
* Collaborate with cross-functional departments to ensure seamless integration and support of enterprise applications.
* Provide regular reporting on team performance and application support metrics.
* Identify and implement improvements to support processes, tools, and monitoring systems.
* Manage vendor relationships and act as the primary liaison between the support team and business units.
* Ensure customer satisfaction through timely and effective support.
* Handle escalations and resolve complex application-related issues.
* Stay current with industry trends and best practices in application support.
* Bachelor’s degree in Computer Science, Information Technology, or related field.
* 5+ years of experience in application support or a similar role, with at least 2 years in a leadership or managerial position.
* Strong knowledge of application lifecycle management, incident management, and problem resolution.
* Experience with application monitoring tools, performance optimization, and capacity planning.
* Proven ability to manage and develop technical teams.
* Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders.
* Experience working with third-party vendors and managing contracts.
* Strong understanding of ITIL or similar frameworks preferred.
* Familiarity with security best practices and compliance requirements related to application management.
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