Data Center Specialist

Data Center Specialist

ark data centers is seeking a full‑time Data Center Specialist at its state‑of‑the‑art data center facility in Menasha, WI. Under general supervision, the Data Center Specialist performs the basic day‑to‑day activities to operate the Data Center by policies and procedures; is the contact for after‑hour response to Data Center problems or issues; and provides support to customers, staff, and/or contractors. This position is required to be on site.

• Acts as the first point of contact for any building issues (climate control, odors, smoke, spills, damage, emergencies, and repairs)
• Provide support to customers, staff, and/or contractors.
• Managing a ticket queue and escalating issues to appropriate team members
• Installs and maintains all cross‑connects.
• Create documentation and maintain that documentation through the change process.
• Performs immediate cleaning duties necessary to maintain a clean and safe facility.
• Performs other maintenance duties as assigned by the Data Center Manager.
• Managed incoming and outgoing shipments. This includes the preparation of outgoing packages, return shipments and receipt of deliveries. This may also require managing large, heavy parcels.
• Read and comprehend technical information relating to the Data Center infrastructure, hardware, software, peripherals, and telecommunication devices.
• Use monitoring systems to identify problems or issues with the Data Center infrastructure.
• Inspect equipment visually and listen to mechanical problems; report findings as directed.
• Accurately log and report issues and problems following standard procedures.
• Troubleshoot problem issues following processes and procedures, as directed.

• Minimum of one (1) year of job‑related experience.
• Ability to interpret processes, flow charts, building plans and schematics.
• Ability to use standard powered and non‑powered tools.
• Ability to prioritize and manage multi‑functional tasks.
• Ability to work effectively under pressure, and against strict time constraints.

• Effectively communicate, orally and in writing.
• Work as a team member in a cooperative work environment.
• Understand and follow oral and written instructions.

The compensation for this position is $41,200 - 55,105 annually. Final offer amounts are determined by multiple factors including experience and skillsets.

• Entry level

• Full‑time

• Information Technology

• Technology, Information and Internet