BT Manufacturing Site Supervisor

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You’ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And ─ as “one of the Healthiest 100 Workplaces in America” ─ is focused on the mind/body/soul of team members through our Culture of Care.
We are looking for a strong leader who can manage a distributed team of IT Site Support Specialists located across the United States, delivering high‑quality remote technical support to our manufacturing facilities, job sites, and corporate locations.

The IT Manufacturing Site Support Supervisor leads a distributed team of IT Site Support Specialists located across the United States. Reporting directly to the Service Desk Manager, this role is responsible for ensuring consistent, high‑quality technical support and service delivery to manufacturing facilities, job sites, and corporate locations. The supervisor will balance people management, operational oversight, and process improvement to provide reliable, scalable IT support that minimizes downtime, maximizes production efficiency, and aligns with business goals.

• Education:
  
  Associate or Bachelor’s degree in Information Technology, Computer Science, or related field; or equivalent experience.
• Experience:
  
  5+ years of IT support experience, including at least 2 years in a leadership or supervisory role desired. Strong technical proficiency in IT systems, infrastructure, and end‑user support. Manufacturing systems (ERP, MES, TAKT, PLM, etc.).
• Travel: up to 40%
• Work Schedule:
  
  Typical work hours are between 7:00 a.m. and 5:00 p.m. Monday – Friday. However, work may be performed at any time on any day of the week to meet business needs.

• Supervises a team of Site Support Specialists, providing coaching, mentoring, and career development.
• Conducts performance reviews, sets clear objectives, and ensures accountability for results.
• Develops staffing schedules and workload assignments to ensure coverage across sites.
• Fosters a culture of collaboration, knowledge sharing, and continuous improvement.

• Ensures consistent application of IT processes, procedures, and standards across all supported sites.
• Experience with manufacturing systems such as ERP, MES, TAKT, PLM, etc.
• Establishes and monitors team KPIs and SLAs, proactively addressing performance gaps and operational risks.
• Serves as the primary escalation point for complex or high‑impact support issues.
• Oversees and partners with the deployment, configuration, and maintenance of site‑level IT infrastructure (end‑user devices, servers, printers, networking, and specialized hardware).

• Acts as the central liaison between Site Support teams, the IT Service Desk, Business Partner, and business/site leadership.
• Translates business needs into actionable IT support initiatives.
• Partners with cross‑functional IT teams to align site support with enterprise initiatives, including Service Now, M365, and security standards.

• Identifies opportunities for process optimization, automation, and proactive issue prevention.
• Standardizes knowledge articles, SOPs, and site support playbooks across the team.
• Implements and tracks improvement initiatives, reporting outcomes to IT leadership.

• Maintains accurate records of IT assets, support activities, and system configurations in Service Now.
• Builds dashboards and reports that provide visibility into site health, ticket trends, and team performance.
• Ensures compliance with company policies, industry standards, and regulatory requirements.
• Performs other related duties as required and assigned.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions,…