IBM Series Administrator

Client Engagement Manager/Sr. Technical Recruiter @ SGA, Inc.

Software Guidance & Assistance, Inc., (SGA), is searching for an IBM Platform & Systems Engineer for a direct hire opportunity with one of our premier manufacturing clients. Must be local to one of these office locations and work hybrid:
Menasha WI, Baltimore MD, metro Detroit MI, Charlotte NC, south central PA, or western PA
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• This role provides advanced technical leadership for our IBM Power servers, IBM i OS partitions, HMC, VIO Servers, and IBM DS storage arrays. The position ensures stability of our mission‑critical ERP platforms while driving innovation in observability, automation, and security.
• Serve as the escalation point for complex operational support, troubleshooting, security enforcement, and performance tuning across IBM Power systems and IBM i OS environments.
• Expertise in IBM Power and IBM i OS, with responsibility for end‑to‑end management of the ecosystem spanning hardware, virtualization, and operating system administration.
• Experience administering IBM VIOS, including configuration, maintenance, and troubleshooting.
• Drive the adoption of observability and AIOps practices to improve monitoring, reduce mean time to resolution, and proactively identify issues.
• Advance automation through Infrastructure‑as‑Code (Ansible, CL) to modify best practices, streamline patching/compliance, and reduce operational overhead and repetitive work.
• Support the design, testing, deployment and support of HA/DR solutions (MIMIX or similar) to ensure ERP availability and business continuity.
• Provide mentoring, guidance, and strong communication to bridge technical and business stakeholders, ensuring alignment with modernization initiatives.

• 5+ years of experience in the field or in a related area.
• Proven expertise with HMC, MIMIX HA/DR, VIO server, and IBM DS storage.
• Strong understanding of ITIL processes, incident resolution, and stakeholder engagement.
• Demonstrated skills in troubleshooting, CL scripting, and infrastructure design.
• Ability to work standard business hours, with availability for after‑hours/weekend work during patching, OS upgrades, and on‑call rotations.

• Bachelor's degree in information technology or a related field.
• 10+ years of experience managing IBM i OS and IBM Power hardware environments.
• Experience implementing observability and AIOps initiatives to reduce noise, accelerate incident response, and drive predictive insights.
• Familiar with Fortra products (Alert, Console, Compliance Monitor, Exit Point Manager) or similar products.
• Background in driving platform security initiatives and automating compliance.

The preferred location for this role is at our Menasha Data Center in WI. We will consider those at any office location listed above. Hybrid work model, with three days in‑office and two days remote each week.

SGA is a technology and resource solutions provider driven to stand out. We are a women‑owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let’s work better together, we mean it. You’ll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do.

Be yourself, love what you do and find your passion ase find us at

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities.

Please visit our company EEO page to request an accommodation or assistance regarding our policy.