Systems Analyst

• IT Asset Management including activities spanning IT asset lifecycle like Hardware Discovery, Validation & Reconciliation (5+ Years).
• CMDB data accuracy and Asset Associations (5+ Years).
• IT Asset Management Process development and documentation (5+ Years).

• Service Desk Plus Reporting and retention of data.

Teams invite will be sent.

Through 6/30/2027 with the possibility of extension.

Onsite. Could be at multiple locations. Must be a current Wisconsin resident. No relocation is allowed.

The Systems Analyst III contractor will focus on Hardware-Centric IT Asset Management. This is a hands‑on operational role dedicated to ensuring the org has a complete, accurate, and continuously validated inventory of all physical technology assets. This position focuses primarily on field verification, device tracking, hardware lifecycle processes, inventory processes and ensuring that what exists physically across org facilities is fully and precisely represented in Manage Engine Service Desk Plus (SDP) and the CMDB.

The contractor works closely with the Service Operations Manager and team, Business Analysts, Security team, and Infrastructure teams to maintain disciplined stewardship of desktops, laptops, tablets, printers, POS equipment, networking devices, specialized operational hardware, and other embedded digital systems.

This hardware‑centric position establishes the physical foundation for a mature, accurate, and automated IT Asset Management program. Through detailed fieldwork—tracking, validating, tagging, reconciling, and monitoring hardware across org facilities—the contractor strengthens the CMDB, reduces operational risk, improves troubleshooting efficiency, and supports cost-optimised lifecycle decisions.

Ultimately, this role ensures that every physical technology asset in the org is known, verified, properly maintained, and strategically managed.

• Conduct physical walkthroughs across org offices, departments, and remote sites to locate, inspect, and validate IT hardware.
• Confirm asset tags, serial numbers, physical condition, hardware model, and specific device configurations.
• Reconcile differences between physical hardware and CMDB records, correct inaccuracies and update missing relationships.
• Inventory reconciliation:
  Execute periodic (weekly/monthly) data reconciliation processes to compare CMDB asset records against active network discovery, cloud management, and endpoint tools.
• Identify systemic flaws in automated discovery or manual data entry workflows and propose permanent fixes to prevent future inventory drift.
• Identify and document orphaned, misplaced, untagged, or non-standard devices.
• Analyze mismatched data points – such as ghost assets, missing serial numbers, incorrect lifecycle statuses, and trace their root cause.
• Work with IT and department personnel to assign financial charge code information to each asset.

• Maintain real-time accuracy regarding where each device is physically located—desk, room, building, or operational zone.
• Work directly with site technicians, supervisors, and departmental contacts to confirm hardware placement changes and promote on‑going asset management practices.
• Monitor and document equipment movement during relocations, renovations, department moves, and lifecycle refresh activities.

• Support the full lifecycle of physical IT hardware, including receiving, tagging, imaging assistance, prep for deployment, and retirement.
• Perform intake verification on new…