Commercial Lines Manager

Our client, a well-established insurance organization, is seeking a dynamic Commercial Lines Manager to lead and develop a high-performing team responsible for delivering exceptional service to commercial clients. This role offers the opportunity to shape department strategy, drive process improvements, and guide a hybrid team across multiple locations. The ideal candidate will combine operational expertise with strong leadership skills, helping to enhance efficiency, implement innovative tools, and build a culture of accountability and collaboration.

• Lead, coach, and develop a team of Account Executives and Account Managers to achieve department goals.
• Manage day-to-day operations and ensure workflows align with established playbooks and best practices.
• Oversee performance management initiatives including reviews, goal setting, and coaching cycles.
• Partner cross-functionally with Sales, Business Development, and Risk Advisory teams to ensure seamless sales-to-service transitions.
• Supervise outsourcing and partner relationships to ensure quality, efficiency, and compliance with standards.
• Drive continuous improvement through the implementation of process efficiencies and technology-driven solutions.
• Monitor departmental performance metrics and champion accountability across a dispersed hybrid workforce.
• Cultivate a team-first culture emphasizing client focus, communication, and professional growth.
• Support organizational initiatives including segmentation, cross-sell, and client retention strategies.

• Minimum of five years of Commercial Lines insurance experience.
• At least two years of experience leading or managing teams.
• Proven ability to coach, motivate, and develop client-facing professionals.
• Holds and maintains an active Property & Casualty license.
• Strong interpersonal and communication skills, with a demonstrated ability to manage workflows and performance.
• Comfortable working in a process-driven, hybrid environment and traveling as needed between multiple offices.

• Experience managing outsourced partnerships or service vendors.
• Proficiency with Microsoft Office and insurance management systems.
• Familiarity with efficiency tools or AI-enabled process improvements.

• Professional and collaborative leadership style
• Strategic thinker with strong analytical follow-through
• Proactive problem solver with excellent communication skills
• Forward-thinking, energetic, and client-focused
• Comfortable engaging in direct and courageous conversations
• Ability to balance operational oversight with strategic direction