Intake Coordinator

St. Croix Hospice is hiring for the role of Intake Coordinator
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The Intake Coordinator is responsible for the patient intake process, including maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and managing insurance verification and authorization processes.

Schedule:

Thursday–Monday (Tuesday/Wednesday off) 10:30 am–7:00 pm.

• Receives daily patient referral and intake calls and verifies client’s funding source.
• Works with provider and funding source to obtain authorizations for service.
• Co-ordinates between clients, insurers, and health care providers to collect accurate information for billing.
• Complies with all state, federal, and CHAP referral/intake regulatory requirements.
• Establishes and maintains positive working relationships with current and potential referral sources.
• Ensures seamless transition of patients to home care by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers.
• Builds and monitors community and customer perceptions of St. Croix Hospice as a high‑quality provider of services.
• Ensures maximum third‑party reimbursement through direct oversight of insurance verification and authorization processes.
• Maintains comprehensive working knowledge of St. Croix Hospice contractual relationships and ensures that patients are admitted according to contract provisions.
• Participates in quality assessment and performance improvement teams and activities.
• Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources if services are not provided by St. Croix Hospice.
• Performs daily intake audit.

• High School Diploma or Equivalent. Associate’s Degree in Business or Office Administration preferred.
• Two or more years’ experience in a health care setting, billing, and familiarity with medical terminology. Insurance knowledge and prior admission experience preferred.
• Strong verbal and written communication skills.
• Proficient with office equipment including fax, printer, photocopier, and voicemail.
• Strong computer skills with knowledge of Microsoft Word and Excel.
• Ability to deal tactfully with customers and the community.
• Demonstrates good communications, negotiation, and public relations skills.
• Demonstrates autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities.

Hourly base range: $21–25.50 per hour. Annual compensation will be based on location, education, certifications, experience, and special skill sets. Benefits include medical, dental, vision, pet insurance, disability and life insurance, paid time off, and a 401(k) retirement plan. Eligibility for other compensation may apply subject to applicable plan terms.