Application Support Engineer; Java​/Middleware

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Title: Application Support Engineer (Java/Middleware)

Location: Mendota Heights MN

Duration: 18 months

Description:

• Provide high level technical systems support, systems administration, and act as an escalation point where duties are varied.
• This position primarily supports the application suite for Share owner Services.
• Support highly complex technical issues and initiatives related to large-scale applications, systems, databases and/or technical products and services in a Windows/SQL and Java/Linux environment.
• Act as an internal consultant regarding use of tools and process re-engineering to improve delivery, support and governance process execution.
• Assess changes for risk to production systems and assure quality, security, and compliance requirements are met for supported areas.
• Create change/issue logs and analyze performance trends to recommend process improvements.
• Perform migrations from lower environments to production, lead upgrades, installations, and configurations.
• Evaluate or review queries to extract data, or perform limited programming to fine-tune systems supported.
• Update and/or author documentation and procedures.
• Troubleshoot network, hardware, and software issues while coordinating resolution with users, vendors, and internal service groups.
• May coordinate project resources and provide guidance to less experienced analysts.
• Build coordination and relationships with Technical and Business partners.
• May also perform some leadership initiatives in support of the team mission.

Minimum Qualifications:

• 5+ years application/production support experience.
• Infrastructure build experience.
• 5+ years application administration or production support in a Tomcat, Web Logic, Oracle environment.
• Multi-tiered application support.
• Experience with owning and driving technical initiatives.

Desired Qualifications:

• 5+ years application administration or production support in a Windows/SQL environment.
• Undergraduate degree in Computer Science or related discipline.
• Business process improvement experience.
• This candidate will provide technical systems support within a technology organization for a multi-tiered application suite.
• Provide support for complex technical issues and initiatives related to assigned applications, systems, databases and/or other technical products and services.
• Use diagnostic tools to maintain, troubleshoot, and restore service or data to systems.
• Evaluate service level agreement criteria and identify gaps in current technology processes.
• Participate in migrations from development to production, upgrades, installations and/or configurations.
• Write SQL queries to extract data.
• Update documentation and procedures.
• Troubleshoot network, hardware and software issues using general guidelines, templates, or direction from others.
• Analyze performance trends and recommend process improvements.
• Understand quality, security and compliance requirements for supported areas and review changes for risk to production systems.
• Participate in testing and updating the business continuation plan.