Junior Customer Success Manager; m​/f​/d

Variosystemsdevelopsand manufactures electronic solutions for industries where reliability is critical - including Medtech & Life Science, Industrial & Automation, Aerospace &Defence and Smart Infrastructure & Environment. As a long-term strategic partner to innovators and market leaders, we offer services along the entire value chain, from concept and engineering to validated assemblies and global production. Across our global network, more than 2,800 people work together to transform ideas into reliable electronic systems.

• Keep the customer up-to-date and accurately informed with standardized documents such as SAP documents, meeting minutes, timetables, etc.
• Processing of all customer orders via SAP and Ticketing System across the entire value chain from quotation to after-sales service. Proactively identify deviations and develop efficient solutions in collaboration with TPM, CB, CSM, and Planning to ensure order fulfillment and achieve high delivery performance.
• Execute customer success plans that outline specific goals, milestones and strategies to achieve success. Work closely with CSM to align customers objectives with the capabilities of the company's offerings.
• Supporting the CSM in addressing customers inquiries, concerns, and providing solutions to their issues.
• English Advanced / Intermediate
• SAP knowledge in this field of expertise is a plus
• MS Office Package
• Good communication and organization skills
• Strong attitude for teamwork, interpersonal skills and problem solving
• Commercial skills, CRM, tools knowledge, communication, customer centricity, problem-solving, good ability to prioritize tasks, high-level of resilience
• Proven track record in a similar position is a plus
• Flat hierarchies, direct communication, and a backbone of integrity, courage, responsibility.
• A fast-moving environment where momentum is not lost in approval loops.
• Collaborate with colleagues and customers across countries, industries, and perspectives.
• A workplace shaped by technology, curiosity, and continuous improvement.
• Challenges with scale, depth, and enough complexity to keep you learning.
• Limited contract - with the possibility of extensions.