Operations Manager IV

$70-$79 per hour

Menlo Park, CA

Contract

Duration: 08 Month Contract

• SD Ops is the central conduit for business operations across GSD, supporting site selection and enablement for data center capacity needs.

• This role provides coverage for a business operations role during a planned leave, with a focus on keeping the internal approvals process running on cadence, continuing implementation and testing of the team's new portfolio management tool, and sustaining leadership reporting and communications.

• This is a coordination, facilitation, and quality-control role in a fast-moving environment with senior stakeholder visibility.

• Success means no dropped balls: approvals stay on schedule, data stays accurate, and stakeholders stay informed.

• Internal Approvals Facilitation (ATP / CA):
  Run the weekly approval cadence end to end: intake, materials prep, pre-read routing, tracking, and follow-through. Quality-control approval decks and intake submissions against templates — distinguish legitimate gaps from missing information and chase down owners. Maintain the approvals tracker as the source of truth: submission dates, return dates, actual approval dates, and links to decks and approval records. Coordinate cross-functional team sign-offs (finance, space, legal, DEC, energy) and keep stakeholders aligned on SLAs.
  
  Support preparation and logistics for live deal reviews, including deck assembly and post-meeting follow-up. Maintain the approvals hub site, process documentation, workflow diagrams, and glossary.

• Tooling Implementation & Testing:
  Serve as business-side implementation and testing lead for the team's new portfolio management platform as it replaces legacy spreadsheets and trackers. Define and test requirements for approval workflows, notifications, and phase-transition gates; log and triage feedback with the engineering team. Validate data quality and field mapping; drive cleanup and migration of legacy records. Support access control administration and routing of access requests.
  
  Run user testing sessions, build testing scenarios, and capture structured feedback.

• Leadership Communications:
  Draft clear, concise updates and announcements for director and VP audiences, tailored to differing stakeholder preferences. Prepare pre-reads, summaries, and status updates ahead of leadership reviews. Maintain distribution lists and notification groups; ensure the right people get the right level of detail.

• Reporting:
  Maintain and improve dashboards and recurring reporting on approvals status, pipeline, and cycle time, including a 2-week and 30-day look-ahead. Produce recurring operating reviews and ad hoc analyses for leadership. Partner with data and analytics counterparts to align reporting on common sources of truth.

• Process Improvement:
  Document current-state workflows, surface gaps and bottlenecks (including the "limbo" states between formal steps), and propose scalable fixes. Identify and implement automation opportunities to reduce manual effort in deck assembly, tracking, and notifications. Build and maintain playbooks, templates, and standards so processes survive personnel changes.

• Change Management:
  Plan and execute rollout and adoption for process and tooling changes: comms plans, training sessions, office hours, and user guides. Coordinate "train the trainer" enablement across teams. Track adoption, gather feedback, and iterate.

• 5 years in business operations, program/project coordination, or process management.

• Demonstrated experience running a recurring, deadline-driven process with executive stakeholders.

• Experience gathering requirements and partnering with engineering or product teams on internal tool implementation and UAT.

• Strong written…