Customer Success Executive

The healthcare industry is embracing AI and looking to transform. The limiting factors: implementation speed and clear ROI definition. You change that.

At Hippocratic AI, we're the only generative AI platform built for safe, autonomous clinical conversations with patients. Our systems achieve 99.9%+ accuracy and are trusted by leading health systems nationwide. But our technology is only as good as the implementations behind it.

We need a Customer Success Executive who is as comfortable in a CMO's boardroom presenting 6-month outcomes as you are in a nursing unit discovering workflows. You'll own the entire post-sale journey for assigned health systems across the Central Region (Midwest + portions of South/Southeast)—from discovery through scaled adoption—becoming the operational heartbeat of our most strategic relationships.

This is hands‑on, embedded partnership work. You'll spend 20-40% of your time onsite with our customers. You'll address problems and deliver solutions. You'll drive measurable clinical and operational outcomes. You'll influence product roadmap decisions. And you'll do it in a $3.5B company backed by healthcare's best investors.

• Discovery & Scoping
  :
  You've led deep‑dive workflow assessments with nursing leadership, IT, and operations teams. You understand exactly where Hippocratic AI creates value in their environment before implementation begins.

• ROI Framework
  :
  You've built a customized success metrics dashboard with each client—tracking adoption rates, patient interaction volume, nurse time savings, care quality improvements, and operational efficiency gains. You present quarterly results to their C-suite.

• Executive Relationships
  :
  You're on a first‑name basis with 3-4 executives at each assigned health system (CMO, COO, Nursing VP, IT Director). They call you when they need things done. You're the trusted operational partner they lean on.

• Technical Influence
  :
  You've identified 2-3 product gaps and successfully advocated for roadmap changes that benefit your accounts and the broader customer base. Engineering and Product respect your insights.

• Implementation Momentum
  :
  You've led 2-3 full rollouts (pilot through scaled adoption) across units, managing timelines, coordinating training, removing blockers, and hitting adoption targets. Your teams are seeing real results—faster, measurable impact.

• Strategic Expansion
  :
  You've mapped expansion opportunities and presented them to client leadership. You've grown wallet share or extended deployments into new clinical areas.

• Implementation & Operationalization

• Account & Relationship Management

• ROI & Success Metrics

• Technical Implementation & Problem‑Solving

• Training, Adoption & Change Management

• Cross‑Functional Collaboration

Must‑Have

• Bachelor's degree from an accredited university.

• 5+ years in health systems in customer success, account management, project management, or implementation roles. You understand how health systems work and how change happens inside them.

• Proven track record leading complex implementations in clinical or operational environments. You've navigated multi‑stakeholder environments, managed scope, handled difficult transitions, and delivered results.

• Executive presence and communication skills
  . You can influence C-suite decision-makers, present data compellingly, and build trust across organizational hierarchies.

• Deep understanding of healthcare workflows, clinical operations, and regulatory constraints
  . You don't need a clinical license, but you understand clinical work and respect it.

• Project management excellence
  : scoping work, managing timelines, coordinating multiple work streams, and identifying/removing blockers. You're…