Pediatric Dental Front Office​/Treatment Coordinator

Pediatric Dental Front Office/Treatment Coordinator

Grace Dental Palo Alto is looking for a Pediatric Dental Front Office/Treatment Coordinator to join our front office team. This role involves patient communication, scheduling, billing, and support for clinical staff in a growth‑oriented pediatric practice in Palo Alto.

Base pay: $25.00/hr – $35.00/hr (actual pay depends on experience and qualifications).

We prioritize exceptional dental care for children of all needs and abilities, maintain an outstanding work culture, and strive to leave a positive footprint in our community.

• Understand and comply with policies and procedures associated with a dental practice.
• Understand and comply with HIPAA regulations.
• Exceptional customer service and phone skills.
• Proficient in Microsoft Office (Word, Excel).
• Organized self‑starter and motivated problem‑solver.
• Clear and effective communication skills (both written and verbal).
• Ability to work collaboratively with colleagues of all levels and build cross‑functional relationships.

• Maintain communication with patients via online platform, text, and/or email.
• Handle patient reception.
• Manage/File patient charts and records.
• Collect and post patient payments as needed.
• Educate, discuss and present the dentist’s recommended treatment plan to the patient after the diagnosis.
• Verify and discuss dental benefits and pre‑estimates; present fees to patients.
• Enter accurate patient benefit information into Dentrix system.
• Manage daily schedule to ensure production goals are consistently met.
• Post/enter pre‑treatment estimates into system.
• Call patients to schedule treatment as applicable to their treatment plan.
• Track and call patients who do not schedule or whose treatment is incomplete.
• Follow‑up: call and/or send letters to patients that have missed their scheduled appointment within their treatment plan.
• Build positive and productive relationships with referral partners for business growth.
• Document services rendered and other related information in patient charts after each appointment.
• Provide support to office personnel when primary responsibilities are complete.
• Maintain up‑to‑date knowledge about practice services offered.

• High school diploma or equivalent.
• Knowledge of dental terminology is a plus.
• 2+ years dental treatment coordinator experience or prior front‑office experience in a dental practice.

• 8‑hour shifts available Monday–Saturday.
• Must be available Saturday (1–2 Saturdays/month).

• A positive, meaningful, challenging, and supportive work environment.
• A competitive salary with a comprehensive benefits package: medical, family dental care, and paid time off.
• Opportunity to serve amazing patients and participate in community outreach events.
• Convenient work schedule that supports personal and professional growth.
• Technology‑forward, growth‑oriented dental practice.
• Full‑time, rotating Saturday schedule: weekdays 8:00 am‑5:00 pm, Saturday 8:00 am‑12:30 pm.

Interested? We’d love to hear from you! Please submit three items:

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